In this episode of Ask Annissa, she shares a common but critical challenge: How to protect your restoration company when a client insists on moving their own contents to their own facility or storage after they’ve been properly cleaned. Learn why a release of liability form is essential, how to structure it and why detailed inventories and chain of custody matter. Annissa also shares best practices for setting time limits for inspection, maintaining guarantees for odor removal and decontamination and ensuring compliance with state-specific regulations.