Ask Annissa: How to Handle Referrals to Your Restoration Business

In a service-based industry, like restoration, referrals are key to success. However, people often question how they should handle referrals - namely how they should thank people who send referrals your way. Do you pay people for referrals? Do you give gifts? Are you consistent with what you do?

Annissa walks you through some things to consider when you get referrals, and how to handle them well.

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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