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Home » Topics » Ask the Expert

Ask the Expert
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Safety Best Practices for Restoration

Safety Best Practices for Restoration Companies

Ask the Expert
April 6, 2022
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Barry Rice, a Certified Safety Professional with over 20 years of experience, is the Environmental, Health and Safety director for Signal Restoration Services’ family of companies. In this episode of Ask the Expert, Rice discusses the importance of safety, as well as best practices for employee health and safety, in this particularly high-risk field of restoration.


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Meet 2022 Women in Restoration Award Winner Diana Rodriguez-Zaba!

Meet 2022 Women in Restoration Award Winner Diana Rodriguez-Zaba!

Ask the Expert
April 4, 2022
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In this special Ask the Expert episode, Diana Rodriguez-Zaba, president of ServiceMaster Restoration by Zaba serving Chicago and the surrounding suburbs, shares her story and insights. She is the winner of R&R’s seventh annual Women in Restoration Award and rose to the top of an impressive list of 46 nominees.


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Real Stories: Finding Your Niche in a Competitive Restoration Market

Real Stories: Finding Your Niche in a Competitive Restoration Market

Ask the Expert
April 1, 2022
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In this interview, Brett Lawton talks about scaling, growing as a leader and finding the company’s niche as a mid-sized service provider in a competitive, increasingly consolidated market. He also discusses offering general construction and restoration services, and the value of an executive team.


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IICRC Standards: What Every Restoration Contractor Should Know

IICRC Standards: What Every Restoration Contractor Should Know

Ask the Expert
March 30, 2022
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Mili Washington, standards director with the IICRC, discusses the importance of industry standards, the value of ANSI accreditation, the rigorous and lengthy process of developing a new standard, the business case for embracing them, and on implementing them, and a highlight reel of standards in the works.


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The State of Restoration Technology

The State of Restoration Technology

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March 28, 2022
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Adopting new technology happens to be a top challenge among restorers, so we invited Brandon Donatelli to provide insights on the state of technology in the restoration industry. He covers common tech pain points, how to address them, and key themes within the digital solutions realm, now and on the horizon.


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Bioterrorism: Restoration Professionals Are Uniquely Situated to Respond, But Are They Ready?

Responding to Bioterrorism: Are Restoration Professionals Ready?

Ask the Expert
March 22, 2022
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What exactly is bioterrorism and what does it have to do with cleaning and restoration? Bioterrorism expert Dr. George Buck, Jeff Jones of the Microbial Warrior Experience, Jim Thompson of Jim Thompson & Co., and Larry Cooper of Experience events join us for a panel discussion on the role of cleaning and restoration pros in bioterrorism response in this Ask the Expert episode.


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Real Stories: Scaling CAT Restoration Services With Avelina Lamb

Real Stories: Scaling CAT Restoration Services With Avelina Lamb

Ask the Expert
March 17, 2022
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With CAT season coming soon, we invited Avelina Lamb, owner of PuroClean of Chandler, to discuss her franchise’s approach to growing CAT restoration services. She shares advice based on work in Louisiana following Hurricane Ida, as well as fire and smoke damage projects in Colorado following recent wildfires.


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Achieving 150x Growth: How Kustom US Is Bringing New Thinking to a Third-Generation Business

How Kustom US Is Bringing New Thinking to a 3rd-Generation Business

Ask the Expert
March 10, 2022
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In this episode of Ask the Expert, Andrew Zavodney, chairman of the board and CEO, talks about Kustom’s investment in company culture, employee value proposition, corporate governance, M&A due diligence, transparency, accountability and scaling without private equity. 


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Rethinking Recruiting in Restoration: Attracting A Players and Nurturing B’s

Rethinking Recruiting in Restoration: Attracting A Players and Nurturing B’s

Ask the Expert
March 1, 2022
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Xactly byGTE finds and places talent – from technicians to executives – with restoration companies of all sizes. In this episode of Ask the Expert, Gregg Taylor, managing member, speaks to the unmet expectations of candidates and employees. He makes the case for rethinking recruiting and retention strategies, and offers best practices for businesses.


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The Experience Conference & Exhibition Heads to Cincinnati

The Experience Conference & Exhibition Heads to Cincinnati

Ask the Expert
February 24, 2022
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The 2022 Experience Conference & Exhibition is taking place April 6-8 at the Duke Energy Convention Center in Cincinnati. In this episode of Ask the Expert, Larry Cooper offers a sneak peek of the upcoming cleaning and restoration event.


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The Experience Convention & Trade Show logoThe Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

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