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Home » Topics » Ask the Expert

Ask the Expert
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Ask the Expert - From the Unknown to Making a Difference: AJ and Becky's Journey
Ask the Expert

AJ and Becky's Inspiring Journey into Home Building and Air Quality

Kayla McGowan
Kayla McGowan
May 7, 2025
No Comments

Discover how AJ and Becky Callegan transformed a life-threatening scare into a mission to improve home building and air quality. In this episode of "Ask The Expert," the husband-and-wife team shares their inspiring story, highlighting the importance of mold awareness and indoor air quality advocacy.




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Ask the Expert: Driving Consistency While Scaling: Insights from Leighton Healey
Ask the Expert

Driving Consistency While Scaling: Insights from Leighton Healey

Standardization, Knowledge Management, Technology, Training and Accountability: The Key Elements for Business Success
Kayla McGowan
Kayla McGowan
April 30, 2025
No Comments

In this episode of Ask The Expert, Leighton Healey, CEO of KnowHow, shares his strategies for enhancing business operations. Learn how standardization, knowledge management, technology, training and accountability can boost your efficiency and drive growth.




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Ask the Expert: Unlocking Efficiency in Water Damage Restoration
Ask the Expert

Unlocking Efficiency in Water Damage Restoration

Expert Insights with Paul Silliman
Kayla McGowan
Kayla McGowan
April 28, 2025
No Comments

In this episode of Ask The Expert, discover the secrets of mastering water damage restoration from Paul Silliman, Head of Sales and Customer Success at Clean Claims. Streamline your processes, improve efficiency and save time and money with expert tips on training documentation and leadership oversight.


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Ask the Expert: Catastrophe Panel - Back to the Basics Part 1
Ask the Expert

Catastrophe Panel – Back to the Basics Part 1

Catastrophe Preparedness: Navigating Disasters with Resilience and Innovation
Kayla McGowan
Kayla McGowan
April 25, 2025
No Comments

In this episode of Ask The Expert, we go back to the basics of catastrophe preparedness. Our panel of industry experts share their experiences, overcoming hurdles and implementing strategies to help protect their communities and teams.  


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Ask the Expert: The Role of Veterans in Franchising with Kevin Schramm
Ask the Expert

The Role of Veterans in Franchising with Kevin Schramm

Kayla McGowan
Kayla McGowan
April 23, 2025
No Comments

In this episode of "Ask The Expert," we feature Kevin Schramm, owner of LIME Painting in Boise, who transitioned from Navy service to successful franchise ownership. Discover the unique strengths veterans bring to the franchising industry and learn how Kevin's dedication to LIME's core principles and commitment to veterans' causes makes him a standout leader.


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Ask the Expert: Driving Excellence in Restoration with Stephanie Suchocki
Ask the Expert

Driving Excellence in Restoration with Stephanie Suchocki

Kayla McGowan
Kayla McGowan
April 16, 2025
No Comments

Industry leader Stephanie Suchocki, Vice President of Operations at Superior Restoration, dives into the Restoration Industry Association's offerings, the upcoming RIA Convention and the transformative power of continuous education in this episode of Ask the Expert.



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Exploring Contents Restoration and Catastrophe Preparedness with Stefan Figley

Exploring Contents Restoration and Catastrophe Preparedness with Stefan Figley

Kayla McGowan
Kayla McGowan
April 9, 2025
No Comments

In this episode of R&R's Ask the Expert, Stefan Figley, President of 1-800-Pack-Out, discusses the critical strategies for navigating contents restoration and catastrophe preparedness. Learn how proactive planning, effective workflows and industry-wide collaboration are shaping the future of restoration amid increasing challenges.


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Ask the Expert: Honoring Leslie Anderson’s Extraordinary Career in the Restoration Industry

Honoring Leslie Anderson’s Extraordinary Career in the Restoration Industry

Kayla McGowan
Kayla McGowan
April 2, 2025
No Comments

Meet Leslie Anderson, R&R’s 2025 Women in Restoration Award winner. With over 25 years of industry experience, Leslie has built a remarkable career defined by mentorship, innovation and servant leadership. 


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Ask the Expert: INTRConnect Recap with Garret Gray

INTRConnect Recap with Garret Gray

Garret Gray Recaps INTRConnect 2025 and Shares Insights on the Future of Property Insurance Solutions
Kayla McGowan
Kayla McGowan
March 26, 2025
No Comments

Join Garret Gray, President of Cotality’s Insurance Solutions, as he recaps the highlights of INTRConnect 2025, discusses innovative solutions in the property insurance industry and unveils details for INTRConnect 2026.


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Ask the Expert - Contents Restoration: What You Need to Know
Ask the Expert

Contents Restoration: What You Need to Know

Expert insights on challenges, innovations and strategies shaping the contents restoration industry
Kayla McGowan
Kayla McGowan
March 19, 2025
No Comments

Explore the world of contents restoration with industry experts David Gavilanes, Annissa Coy and Stefan Figley. Learn how they overcome challenging projects, leverage cutting-edge technologies, and prioritize belongings for restoration.



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June 16, 2026

Connecting the Field, Office, and Carriers: How to Streamline Claims with Better Data and Communication

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logoThe Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

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Hurricane Month - How Restoration Professionals Can Prepare Before the Storm

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