Scaling Your Restoration Business and Empowering Veterans

John Tovar shares his insights on disaster response, veteran hiring and building resilient restoration teams.

On this episode of Ask The Expert, we dive into scaling your business and empowering veterans in the restoration industry and a milestone of $500k veteran career support and getting recognized as partner of the year by Hire Heroes USA annual gala. Our special is ServiceMaster Restore’s President, John Tovar. He brings a background of leadership roles with AmeriSpec, Ace Hardware Corporation and GameStop. In addition, John comes from a military family, supportive community member and loves the work our industry does day in and day out. John Tovar is the President of ServiceMaster Restore.

Topics of discussion for this episode include:

The advantages of having a national footprint when responding to major disasters
The importance of empathy, compassion and professionalism when serving our customers during their most difficult times
The value of investing in veteran career pathways and the unique skills they bring to the industry
Strategies for expanding veteran hiring
How veteran employees can strengthen a company's workforce and help with business scaling efforts

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Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.