Balancing the Scales: Water Damage Claims, AOB and Documentation Strategies

Josh Ehmke shares his insights on water damage claims, denials, AOB and contractor predictions

On this episode of Ask The Expert, we were joined by Josh Ehmke, Co-Founder and General Counsel for One Claim Solution. Josh has extensive experience with laws, regulations and policies surrounding property restoration and insurance. He also trains and coaches their attorneys, claims advocates and informs and educates our industry.

This episode we focus on the current trends he is seeing in water damage claims including but not limited to denials, contractors being removed from jobs, documentation and Assignment of Benefits (AOB).

Key topics of discussion include:

The increase of claim denials
Independent Contractors being removed from jobs due to carrier’s preferred vendors
The need for contractors to thoroughly document their work and rationale to justify the scope
Appraisal clauses in policies are a way for contractors to help balance the scales
Assignment of Benefits (AOB) is a powerful tool for contractors
The need for more collaboration between all parties to put the policyholder first

On the Go?

Listen to the audio version of our conversation!

KEYWORDS: restoration business strategy working with carriers

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Kayla McGowan is the Editor-in-Chief of Restoration and Remediation (R&R) magazine, bringing nearly 10 years of marketing and communications experience in the restoration sector. With a solid foundation in content creation, editing, and social media strategy, Kayla respects the vital work of the industry. At R&R, she develops content that engages and informs restoration professionals and manages content strategy for The Experience Events, bridging the cleaning and restoration industries. Outside of work, Kayla is an avid foodie who loves exploring new culinary experiences. She enjoys spending time with her family and embracing the outdoors. Kayla is excited to connect with industry professionals and contribute to R&R’s ongoing success. Reach her at mcgowank@bnpmedia.com or 757-849-2461.