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Home » Topics » Restoration Industry Top Stories

Restoration Industry Top Stories
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Ask the Expert: Building a Legacy Through Culture and Community
Ask the Expert

Building a Legacy Through Culture and Community

Jorge and Michelle Gutierrez share how strong culture, community involvement and team resilience help build a lasting legacy
Kayla McGowan
Kayla McGowan
September 29, 2025
No Comments

In this episode of Ask The Expert, Jorge and Michelle Gutierrez of SERVPRO reflect on their years in the restoration industry and how culture and community help shape their team.




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Ask The Expert: Clicks, Calls & Conversations: Smarter Marketing with AI and Google Ads
Ask the Expert

Clicks, Calls & Conversations: Smarter Marketing with AI and Google Ads

Sonny Ahuja shares how AI and Google Ad strategy can help restoration professionals capture more leads and save time
Kayla McGowan
Kayla McGowan
September 26, 2025
No Comments

Marketing expert Sonny Ahuja reveals how restoration businesses can use AI and Google Ads to boost lead conversions and simplify customer communication. 




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a house consumed in smoke and fire

Winning the Battle Against Smoke Odors: A Guide for Fire Restoration Technicians

Why fire odors linger and how to eliminate them with science, standards and a step-by-step strategy
Lorne McIntyre
Lorne McIntyre CR
September 26, 2025
No Comments

Odor complaints after fire restoration can often stem from missing the source(s), not mistakes, learn how you and your team can identify and fix them. 


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Q&A: Norris Gearhart on Preparing for the Next Public Health Crisis
Ask the Expert

Norris Gearhart on Preparing for the Next Public Health Crisis

Kayla McGowan
Kayla McGowan
September 25, 2025
No Comments

Norris Gearhart discusses how the restoration industry can better prepare for future public health crises through science backed education, accountability and proper processes and procedures. 


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Ask the Expert - Built for Restoration: How In-House Dev Drives Better Tech
Ask the Expert

Built for Restoration: How In-House Dev Drives Better Tech

JobSight’s Scott Gines shares how having in-house development helps drive innovation in restoration technology
Kayla McGowan
Kayla McGowan
September 24, 2025
No Comments

Scott Gines, Lead Developer at JobSight, explains how in-house software development transforms restoration workflows and user experience. 




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policyholder survey

Restoring Trust in the Insurance Process: How Communication and Documentation Can Bridge the Gap

Todd Sangid
Todd Sangid
September 24, 2025
2 Comments

Todd Sangid of DocuSketch shares how better communication and documentation can restore trust in the insurance process and streamline restoration work.


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Mission Critical: How Mooring USA’s Kristin Smith Wins Even When She Can't Predict Tomorrow
Mission Critical powered by KnowHow

How Mooring USA’s Kristin Smith Wins Even When She Can't Predict Tomorrow

Kristin Smith shares how Mooring USA built a resilient restoration model in unpredictable markets
The KnowHow Team
September 23, 2025
No Comments

In this KnowHow Mission Critical series, Kristin Smith shares how Mooring USA navigated uncertainty with a data-driven strategy, diversified revenue and people first leadership.


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packing contents

The Human Side of Contents Restoration: Extending Comfort, Empathy and Hope after Disasters

Contents restoration is about more than recovery. It’s about healing, empathy and emotional support.
JoAnn Wiechmann
JoAnn Wiechmann
September 23, 2025
No Comments

JoAnn Weichmann shares how contents restoration professionals offer more than their technical expertise with emotional intelligence.  


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Ask the Expert - Climbing with Purpose: Caleb Parrotte the 2025 Ladder Award Winner
Ask the Expert

Climbing with Purpose: Caleb Parrotte the 2025 Ladder Award Winner

Ladder Award winner Caleb Parrotte shares his journey, leadership insights, and passion for restoration
Kayla McGowan
Kayla McGowan
September 22, 2025
No Comments

Caleb Parrotte of ATI Restoration reflects on his path to leadership, embracing tech, and serving with heart.




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Ask The Expert: Redemption, Restoration and Rebuilding after the Storm
Ask the Expert

Redemption, Restoration and Rebuilding after the Storm

From adversity to leadership, Patrick Workman shares his personal journey into the restoration and recovery industries
Kayla McGowan
Kayla McGowan
September 19, 2025
No Comments

Patrick Workman, Founder of Rock Bottom Recovery & Restoration, shares how his discipline and transparency helped rebuild his life and start a business. 




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Events

January 20, 2026

INTRCONNECT

Dive into the latest trends, innovations, and best practices shaping the future of property insurance and restoration.

April 27, 2026

RIA Convention & Expo

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Technology Innovations

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Products

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