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Articles Tagged with ''customer expectations''

annissa 081717

Ask Annissa: Don't Let Your Client Jump Out of the Airplane Alone

Annissa Coy

August 17, 2017

You are the parachute. You are the instructor. Set jobs up for success with your client from day one.

Balancing Pre-loss Condition homeowner expectations

Balancing Pre-Loss Condition & Homeowner Expectations

A case study on fire damage restoration, insurance payouts, and upgrade requests.

Michelle Blevins

February 8, 2017

Fire damage restoration seems pretty straight forward from the outside. Remove and clean the contents, clean and restore the home, remove odors, bring the contents back, and move on to the next job. Yes, that is a very high birds-eye view of the process, but covers the basic steps.

nightmare customers 3

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver

Annissa Coy

March 31, 2016

Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.

nightmare clients part 1

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

In this video, Annissa talks about the first of her three steps: Educate the client about your process.

angry customer

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

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