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Home » customer expectations

Articles Tagged with ''customer expectations''

serving heart blog
Guest Blog

A Serving Heart in the Restoration Industry

Johanna Allen
July 22, 2020
We are not counselors, but it is difficult sometimes when we are faced with a loss where a customer is clearly turning to us for that very thing. Setting expectations and remaining professional, yet kind, is the right course.
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ed corona contracts
Cross Examination

How to Set Customer Expectations In a COVID Cleanup Contract

Ed Cross
Edward H. Cross Esq., "The Restoration Lawyer"
June 28, 2020
One Comment
The scope of work in a coronavirus cleanup contract should tamp down the expectations of the customer.
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RR-WebExclusives-2015.jpg
Web Exclusives

Making the First Impression Count

Start the customer relationship out right
Brigham Dickinson
Brigham Dickinson
May 16, 2019
No Comments

The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.


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annissa 081717

Ask Annissa: Don't Let Your Client Jump Out of the Airplane Alone

Annissa Coy
Annissa Coy
August 17, 2017
No Comments
You are the parachute. You are the instructor. Set jobs up for success with your client from day one.
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Balancing Pre-loss Condition homeowner expectations

Balancing Pre-Loss Condition & Homeowner Expectations

A case study on fire damage restoration, insurance payouts, and upgrade requests.
Michelle Blevins
Michelle Blevins
February 8, 2017
No Comments

Fire damage restoration seems pretty straight forward from the outside. Remove and clean the contents, clean and restore the home, remove odors, bring the contents back, and move on to the next job. Yes, that is a very high birds-eye view of the process, but covers the basic steps. 


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nightmare customers 3

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver
Annissa Coy
Annissa Coy
March 31, 2016
No Comments
Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.
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nightmare clients part 1

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together
Annissa Coy
Annissa Coy
March 16, 2016
No Comments
In this video, Annissa talks about the first of her three steps: Educate the client about your process.
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angry customer

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!
Annissa Coy
Annissa Coy
March 10, 2016
No Comments
This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.
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