Customer expectations - Articles - Page 4 | Restoration & Remediation Magazine

Ask Annissa

What if Your Client Wants to Help?

May 13, 2021

Annissa has some sound advice that includes encouraging customers to trust you, the restorer, to handle any contents restoration needs as the experts.

Restoring Success

Emotional Discounting in the Restoration Industry

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

February 4, 2021

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Emotional discounting is when we start abandoning business models and pricing structures and allow emotions to drive or impact our revenue, prices, and decisions.

Contractor Optimism Improves as ABC’s Construction Backlog Inches Up in December

January 12, 2021

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WASHINGTON, Jan.12—Associated Builders and Contractors reported today that its Construction Backlog Indicator rebounded modestly to 7.3 months in December, an increase of 0.1 months from November’s reading, according to an ABC member survey conducted from Dec. 18 to Jan. 5. Backlog is 1.5 months lower than in December 2019.

Guest Blog

A Serving Heart in the Restoration Industry

Johanna Allen

July 22, 2020

We are not counselors, but it is difficult sometimes when we are faced with a loss where a customer is clearly turning to us for that very thing. Setting expectations and remaining professional, yet kind, is the right course.

Cross Examination

How to Set Customer Expectations In a COVID Cleanup Contract

Edward H. Cross Esq., "The Restoration Lawyer"

June 28, 2020

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The scope of work in a coronavirus cleanup contract should tamp down the expectations of the customer.

Web Exclusives

Making the First Impression Count

Start the customer relationship out right

Brigham Dickinson

May 16, 2019

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The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.

Ask Annissa: Don't Let Your Client Jump Out of the Airplane Alone

Annissa Coy

August 17, 2017

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You are the parachute. You are the instructor. Set jobs up for success with your client from day one.

Balancing Pre-Loss Condition & Homeowner Expectations

A case study on fire damage restoration, insurance payouts, and upgrade requests.

Michelle Blevins

February 8, 2017

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Fire damage restoration seems pretty straight forward from the outside. Remove and clean the contents, clean and restore the home, remove odors, bring the contents back, and move on to the next job. Yes, that is a very high birds-eye view of the process, but covers the basic steps.