Restoration logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Restoration logo
  • NEWS
  • PRODUCTS
    • New Products & Technologies
    • Submit Your Product
    • Interactive Product Spotlights
  • CATASTROPHE
    • Hurricane
  • TOPICS
    • Architecture
    • Cleaning & Sanitation
    • Contamination
    • Contractor Safety
    • Contents
    • Fire & Smoke
    • Mold
    • Odor
    • Recon & Reno
    • Water
  • EDUCATION
    • Training & Education
    • Business Management
    • Insurance/Legal Matters
    • KnowHow.
    • Podcasts
    • Webinars
    • Whitepapers
    • Industry Events
    • Sponsor Insights
    • Ask R&R AI
  • VIDEOS
    • Ask the Expert
    • Ask Annissa
    • Marketing Monday
    • Tech Tip Tuesday
  • BUYER'S GUIDE
  • THE EXPERIENCE
    • Convention & Trade Show
  • ABOUT
    • Contact
    • Advertise
  • SIGN UP
Home » customer expectations

Articles Tagged with ''customer expectations''

RR-WebExclusives-2015.jpg
Web Exclusives

Making the First Impression Count

Start the customer relationship out right
Brigham Dickinson
Brigham Dickinson
May 16, 2019
No Comments

The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.


Read More
annissa 081717

Ask Annissa: Don't Let Your Client Jump Out of the Airplane Alone

Annissa Coy
Annissa Coy
August 17, 2017
No Comments
You are the parachute. You are the instructor. Set jobs up for success with your client from day one.
Read More
Balancing Pre-loss Condition homeowner expectations

Balancing Pre-Loss Condition & Homeowner Expectations

A case study on fire damage restoration, insurance payouts, and upgrade requests.
Michelle Blevins
Michelle Blevins
February 8, 2017
No Comments

Fire damage restoration seems pretty straight forward from the outside. Remove and clean the contents, clean and restore the home, remove odors, bring the contents back, and move on to the next job. Yes, that is a very high birds-eye view of the process, but covers the basic steps. 


Read More
nightmare customers 3

Ask Annissa: Dealing with Nightmare Clients (Part 3)

Under-promise, over-deliver
Annissa Coy
Annissa Coy
March 31, 2016
No Comments
Annissa talks about the importance to treading lightly with your promises. It's better to under promise and over deliver, than the opposite.
Read More
nightmare clients part 1

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together
Annissa Coy
Annissa Coy
March 16, 2016
No Comments
In this video, Annissa talks about the first of her three steps: Educate the client about your process.
Read More
angry customer

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!
Annissa Coy
Annissa Coy
March 10, 2016
No Comments
This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.
Read More
Previous 1 2 3 4 Next
Manage My Account
  • Newsletters
  • Online Registration
  • Subscription Customer Service
  • Manage My Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Restoration & Remediation audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Restoration & Remediation or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • restoration technician working a water damage project
    Sponsored byCotality

    Schedule smarter with DASH’s mobile restoration job management

Popular Stories

Restoration Jobsite Table before and after organization.

The New Profit War: How Restorers Will Compete in the Age of Managed Repair Programs

The MCRA is Hosting an IICRC BMI Course

Advance Your Expertise with MCRA’s Building Moisture Inspection Certification Course

Human Face Avatar with AI Artificial Intelligence and Digital Grid

Do You Know What Happens when You Use AI as a Thinking Partner in Restoration?

Register for Webinar - Connecting the Field, Office and Carriers: How to Streamline Claims with Better Data and Communication

Events

June 16, 2026

Connecting the Field, Office, and Carriers: How to Streamline Claims with Better Data and Communication

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logoThe Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

View All Submit An Event

Poll

Using Hurricane Prep to Your Advantage

What gives your team the biggest advantage during Hurricane Season?
View Results Poll Archive

Products

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary.

See More Products
Hurricane Month - How Restoration Professionals Can Prepare Before the Storm

Stay ahead of the curve with our newsletters.

Get the latest industry updates tailored your way.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
    • Submit a Press Release
  • SIGN UP TODAY
    • Create Account
    • Newsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Reprints
    • Marketing Services
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing