Items Tagged with 'firehouse education'

ARTICLES

Ask Annissa: Get that WOW Client Experience - Every Single Time

November 3, 2016

There are three things you need to work into every client experience, to wow them every time - and have them sing your praises on your customer testimonials.

Ask Annissa: Can I Save Bedding (Mattress Included) After a Fire?

Annissa Coy

September 1, 2016

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In some rare cases, bedding and mattresses are salvageable.

Ask Annissa: What Deodorization Process is Best for Various Contents?

Annissa Coy

August 25, 2016

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Liquid deodorizer, hydroxyl, ozone, or nothing? What is best for smoke odor removal?

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

Annissa Coy

March 23, 2016

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In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

6 Steps to Get Fire-Damaged Windows Squeaky Clean

Annissa Coy

March 9, 2016

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Cleaning windows affected by fire damage can be very time consuming. If you are lucky enough to get a job where the windows actually lift out or fold in for cleaning, then you’ve got it easier than most of us.

Ask Annissa: How Much Contents Restoration Work is Really Out There? (Hint: A Lot!)

Fire damage is not the only type of contents restoration insurance claim

Annissa Coy

February 25, 2016

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You might be surprised just how far this industry niche can take you.

Ask Annissa: 4 Questions to Ask Yourself when Evaluating Contents

Learn to maximize profits and productivity

Annissa Coy

February 19, 2016

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Evaluating what contents to restore and what contents should be logged and destroyed is a critical part of your restoration process.

Ask Annissa: How Big Should my Warehouse Be? (with video)

Annissa Coy

January 21, 2016

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When setting up your contents cleaning division you need to consider how much space you really need for cleaning and make sure that its efficient.

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Restoration & Remediation October 2020 cover

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Check out the October 2020 edition of Restoration & Remediation: managing indoor air quality amid COVID-19, restoration chemistry part 2, wildfires, mergers and acquisitions and much more!

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