Items Tagged with 'firehouse education'

ARTICLES

Ask Annissa: Get that WOW Client Experience - Every Single Time

November 3, 2016

There are three things you need to work into every client experience, to wow them every time - and have them sing your praises on your customer testimonials.

Ask Annissa: Can I Save Bedding (Mattress Included) After a Fire?

Annissa Coy

September 1, 2016

No Comments

In some rare cases, bedding and mattresses are salvageable.

Ask Annissa: What Deodorization Process is Best for Various Contents?

Annissa Coy

August 25, 2016

No Comments

Liquid deodorizer, hydroxyl, ozone, or nothing? What is best for smoke odor removal?

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

Annissa Coy

March 23, 2016

No Comments

In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

No Comments

In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

No Comments

This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

6 Steps to Get Fire-Damaged Windows Squeaky Clean

Annissa Coy

March 9, 2016

No Comments

Cleaning windows affected by fire damage can be very time consuming. If you are lucky enough to get a job where the windows actually lift out or fold in for cleaning, then you’ve got it easier than most of us.

Ask Annissa: How Much Contents Restoration Work is Really Out There? (Hint: A Lot!)

Fire damage is not the only type of contents restoration insurance claim

Annissa Coy

February 25, 2016

No Comments

You might be surprised just how far this industry niche can take you.

Ask Annissa: 4 Questions to Ask Yourself when Evaluating Contents

Learn to maximize profits and productivity

Annissa Coy

February 19, 2016

No Comments

Evaluating what contents to restore and what contents should be logged and destroyed is a critical part of your restoration process.

Ask Annissa: How Big Should my Warehouse Be? (with video)

Annissa Coy

January 21, 2016

One Comment

When setting up your contents cleaning division you need to consider how much space you really need for cleaning and make sure that its efficient.

More Articles Tagged with 'firehouse education'

To achieve our goal of providing our customer with a safe and effective remediation experience, we must understand the facts about mold and how we can best tackle this pest with technologies that are now in place.

Poll

3D Cameras

View Results

Poll Archive

Products

Get Paid! (ebook)

Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

See More Products

Restoration & Remediation Magazine

2019 October

Check out the October 2019 edition of Restoration & Remediation: Lead contamination in structure fires, restoration marketing, electronics restoration, third party administrators and much more!

View More Create Account