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Home » firehouse education

Articles Tagged with ''firehouse education''

hand holding

Handling the Emotional Side of a Fire Damage Pack-Out: How to Successfully Navigate The Most Important Part of the Job

Annissa Coy
Annissa Coy
September 5, 2024
No Comments

Owner of Fire House Education and Industry mogul Annissa Coy shares some of the best ways to navigate the most important part of a pack-out: the emotional side.


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Ask Annissa: Packing and Like Cleaning Method in Contents Restoration
Ask Annissa

Packing and Like Cleaning Method in Contents Restoration

Annissa Coy
Annissa Coy
March 15, 2024
No Comments

Annissa gives us best practices on using the Like Cleaning Method.


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Ask Annissa: Organizing T&M Billing Sheets
Ask Annissa

Organizing T&M Billing Sheets

Annissa Coy
Annissa Coy
March 1, 2024
No Comments

Annissa gives us best practices on organizing T&M Billing Sheets. 


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Ask Annissa: Content Software usage in the Restoration and Remediation Industry
Ask Annissa

Content Software Usage in the Restoration and Remediation Industry

Annissa Coy
Annissa Coy
February 23, 2024
No Comments

Annissa gives us knowledge on choosing the best content software for your company needs.


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Ask Annissa
Ask Annissa

Ask Annissa: Land Fire Damage Jobs Without Chasing!

February 25, 2021
No Comments

Fire chasing in the restoration industry is a very hot topic, pun not totally intended. Chasing fires presents ethical issues, among other things. In this week’s video, Annissa has tips for how to get literally buried in fire damage restoration work without going on a single chase.


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ask annissa 100416

Ask Annissa: Get that WOW Client Experience - Every Single Time

Annissa Coy
Annissa Coy
November 3, 2016
One Comment
There are three things you need to work into every client experience, to wow them every time - and have them sing your praises on your customer testimonials.
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annissa bedding

Ask Annissa: Can I Save Bedding (Mattress Included) After a Fire?

Annissa Coy
Annissa Coy
September 1, 2016
No Comments
In some rare cases, bedding and mattresses are salvageable.
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annissa

Ask Annissa: What Deodorization Process is Best for Various Contents?

Annissa Coy
Annissa Coy
August 25, 2016
No Comments
Liquid deodorizer, hydroxyl, ozone, or nothing? What is best for smoke odor removal?
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nightmare customers part 2

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility
Annissa Coy
Annissa Coy
March 23, 2016
No Comments
In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.
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nightmare clients part 1

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together
Annissa Coy
Annissa Coy
March 16, 2016
No Comments
In this video, Annissa talks about the first of her three steps: Educate the client about your process.
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