There are three things you need to work into every client experience, to wow them every time - and have them sing your praises on your customer testimonials.

1) Set Expectations
2) Deliver!
3) Communication (but not like you think!)

Annissa walks through each of those steps, and what she really means for step three, in this week's quick video column.

Annissa also wants to be sure you all know this column is for you! She wants to answer your questions, and help as much as she can. Do you have a question for her? Shoot her an email: - and let her know you like her column!