Abby and Brent Thompson own and operate Paul Davis Emergency Services of the Golden Triangle, located in Starkville, Miss. They recently sat down with R&R to share tips on removal of the most common sources of odor they treat.

We asked restoration industry professionals to answer one question: What was your toughest job and why? 

A sewage back-up can wreak havoc on a property. Even small back-ups like in the bathroom of a single-family home can create lasting issues for the property owner or manager. 

Nuisance odors are a problem. After all, even the most attractive property can be marred by a foul smell that everyone notices. Bad odors can cause frustrations for employees, clients, tenants, and customers. In many situations, they can also be a sign of something that is unsafe. 

This Q&A between R&R Editor-in-Chief Michelle Blevins and ARS Restoration Specialists Branch Manager Kori Medeiros details the importance of establishing key relationships and emergency response plans with local businesses, and being ready to get to work at any hour.

Jennifer Doescher from Certi-Dry joins Annissa in Costa Rica this week to discuss restoration success in CAT loss work. Pour yourself a glass of wine and join us!

In December, you read about six factors to consider to be sure you get paid for commercial category 3 water jobs. It was part of an ongoing conversation about a shift in coverage on these claims.

This is the third in a series of articles on how to get paid for insured restoration work. The first two articles focused on accelerating payments from insurance companies and from banks holding two party checks in escrow, mostly in homeowners insurance claims.

If you have been in the restoration business for more than five years, you have likely noticed it is getting harder to collect from your customers who are dependent upon insurance proceeds and two-party checks to pay for your services. 

I am thrilled to report this month that the basement sewage saga is over, and life has moved on with a little help from some friends.