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Kayla McGowan

Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.

Articles

ARTICLES

R&R 2025 Technician Award Winner Kaylin Glaspie - Congratulations!

Kaylin Glaspie Named Restoration & Remediation's 2025 Technician Award Winner

Honoring our frontline excellence, Kaylin Glaspie earns the 2025 Technician Award for her leadership and dedication

Kayla McGowan

November 21, 2025

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From entry-level technician to a new Project Manager, Kaylin Glaspie’s journey reflects resilience, leadership and a passion for restoration.

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Referral Partnerships: A Strategic Growth Tool for Restoration Companies

Chris Matts shares how restoration pros can grow their business faster with plumber, realtor and service partner referrals

Kayla McGowan

November 19, 2025

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Chris Matts reveals how restoration companies can unlock consistent growth by building smart, scalable referral partnerships.

Technical Tip Tuesday Presented by DocuSketch

Why 360 Imaging Is a Game-Changer for Restoration Documentation and Accuracy

Capture full-room views and create timelines with 360 imaging that boost your accuracy and transparency

Kayla McGowan

November 18, 2025

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360 Imaging transforms restoration documentation by reducing site visits, improving your accuracy and preventing disputes.

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The Hidden Health Impacts of Indoor Air Quality with Dr. Iyad Al-Attar

Dr. Iyad Al-Attar shares how indoor air pollutants affect health, filtration systems and more

Kayla McGowan

November 14, 2025

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Dr. Iyad Al-Attar reveals how indoor air quality silently influences health, building safety and what restoration pros need to know.

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Smart IT Solutions for Restoration: Growth, Security & Automation

Kelly Siegel shares how restoration pros can simplify their IT, boost security and automate their business growth

Kayla McGowan

November 12, 2025

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Kelly Siegel reveals how restoration companies can overcome their IT challenges and unlock growth through smart and secure tech solutions.

Technical Tip Tuesday Presented by DocuSketch

How Tripod Placement Impacts Accuracy in Sketching

Avoid sketching errors by properly placing and locking out you tripod before capturing your documentation

Kayla McGowan

November 11, 2025

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Tripod placement is the foundation of accurate sketches in restoration. Skip it, and your documentation risks being off.

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From Laborer to Leader: Jesús Miranda’s Restoration Journey

Jesús Miranda shares his rise in restoration, leadership lessons and the power of purpose-driven work

Kayla McGowan

November 5, 2025

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Jesús Miranda’s story proves that with resilience, empathy and safety-first leadership, restoration careers can transform lives.

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Inside the Cost of Doing Business Survey: What It Means for Restoration Companies Today

Industry experts break down key financial trends, profit margins and strategic insights from this year’s report

Kayla McGowan

November 5, 2025

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Discover how restoration businesses of all sizes are navigating profit margins, overhead costs and growth strategies in the face of industry-wide financial shifts.

Technical Tip Tuesday Presented by DocuSketch

Technical Tip Tuesday: 360 Imagery & Estimating Shortcuts

Save time and cut costs with 360 imagery for faster, smarter estimating and documentation workflows

Kayla McGowan

November 4, 2025

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Holly Baldwin shares how 360 imagery simplifies estimating by capturing key features in seconds, no hand sketching required.

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How Military Discipline Fuels This Father-Son Restoration Business

Military values guide this father-son team as they lead two PuroClean franchises in Iowa

Kayla McGowan

October 30, 2025

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Meet father-son duo, Steven and Adam Feldmann, U.S. military veterans whose leadership and service mindset power their restoration businesses.

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How Kyle Chiasson Built 70 Locations Without Waiting for the Phone to Ring

Bed Bugs After Remediation: Are Restoration Practices Quietly Contributing to Reinfestation?

Photos from homes damaged by WUI Smoke entering stucco walls and hidden building cavities

How Wildland-Urban Interface (WUI) Smoke Enters Stucco Walls and Hidden Building Cavities

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Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.