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AI, Training, and Company Culture
KnowHow’s CEO Leighton Healey discusses AI, training, and building stronger restoration teams
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Kayla McGowan
Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.
With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.
Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.
Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.
ARTICLES
Technical Tip Tuesday Presented by iGuide
Leveraging 360° Virtual Tours to Speed Up Claims
Learn how 360 virtual tours help restorers improve their communication, documentation, and collaboration during the claims process
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TradeTalks: Unlocking The Experience
Carpet Cleaning, Restoration and Cycling
Super Tech University’s Eric Sprague discusses business growth, expanding services, and the importance of industry education
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Ask the Expert
Commercial Drying, Systems, and Risk Management
Howard Wolf shares why commercial drying success depends on risk management, operational strategy, and coordination
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TradeTalks: Unlocking The Experience
Entrepreneurship, Growth and Staying Grounded
Absolute Clean & Restore’s Michael Villones discusses business growth, carpet cleaning, and growth
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Ask the Expert
Why After-Hours Response Matters in Restoration
How live answering, responsive communication, and customer service impacts restoration businesses growth
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Technical Tip Tuesday Presented by Blue Kangaroo Packoutz
Why Chain of Custody Matters in Contents Restoration
How inventory tracking and documentation help improve your accountability and organization during contents restoration
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Ask the Expert
How Window Performance Affects Hurricane Damage and Building Resilience
Building performance expert shares why and what restorers should know about windows, water intrusion, and storm resilience
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TradeTalks: Unlocking The Experience
Asbestos, Education, and Coffee Roasting
Andre Zwanenburg of The Asbestos Institute discusses asbestos education, regulations, and industry awareness
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