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Home » Authors » Kayla McGowan
Kayla McGowan

Kayla McGowan

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

Articles

ARTICLES

Ask the Expert: Standards Not Mandates
Ask the Expert

Standards Not Mandates: Building a Smarter and Stronger Restoration Ecosystem

Nick Hindle shares his insights standards, AI and technology innovation in the evolving restoration ecosystem
Kayla McGowan
Kayla McGowan
September 12, 2025
No Comments

Nick Hindle of PuroSystems/PuroClean shares how standards, not mandates, can drive innovation, AI adoption and collaboration within the restoration industry.




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Ask the Expert - Beyond the Box: Contents Restoration with Strategy, Empathy and Expertise
Ask the Expert

Beyond the Box: Contents Restoration with Strategy, Empathy and Expertise

Jessica Loveless shares expert strategies for contents restoration, leading with empathy on every job
Kayla McGowan
Kayla McGowan
September 9, 2025
No Comments

Jessica Loveless of SERVPRO reveals how her team tackles complex contents jobs with precision, care and smart estimating.




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teamwork

Your Most Valuable Asset Isn’t Equipment, It’s Your People

In our industry, our greatest asset isn’t our gear or equipment, it’s the people who power our businesses every day
Kayla McGowan
Kayla McGowan
September 5, 2025
No Comments

Editor-in-Chief Kayla McGowan reflects on the value of our teams and why people, not tools, drive our success.


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Ask the Expert - Compassion in Biohazard Remediation: Restoring more than just Spaces
Ask the Expert

Compassion in Biohazard Remediation: Restoring more than just Spaces

Jordan Frady shares the importance of empathy, safety and community collaboration in biohazard remediation
Kayla McGowan
Kayla McGowan
September 3, 2025
No Comments

Jordan Frady shares how compassion, training and teamwork help elevate biohazard remediation beyond the cleanup.




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2025 Ladder Award winner Caleb Parrotte

Meet R&R’s 2025 Ladder Award Winner, Caleb Parrotte!

From sweeping job sites to leading a region, Caleb’s journey shows what passion and grit can build
Kayla McGowan
Kayla McGowan
September 2, 2025
No Comments

Caleb’s rise from childhood job sites to Regional Manager at ATI Restoration is a unique story of leadership, resilience and people-first values.


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TradeTalks episode 39: From Answering Calls to Problem Solving and Making a Difference
Trade Talks: Unlocking The Experience

From Answering Calls to Problem Solving and Making a Difference

Kayla McGowan
Kayla McGowan
August 28, 2025
No Comments

On TradeTalks: Unlocking The Experience, Mandy Rewis of JOC Analytics reveals how data, purpose and passion drive success in the restoration industry. Plus, she shares how skydiving helped her conquer her fear of heights.




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Layers of Safety: Navigating Contractor Responsibilities and PPE on the Jobsite
Ask the Expert

Layers of Safety: Navigating Contractor Responsibilities and PPE on the Jobsite

Contractor Safety Essentials: OSHA Compliance, PPE and Hurricane Season Readiness
Kayla McGowan
Kayla McGowan
August 27, 2025
No Comments

Barry Rice shares his expert insights on contractor safety, OSHA policies and respirator readiness.  




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Ask The Expert: Leighton Healey on AI, Cash Flow and Restoration Resilience
Ask the Expert

Ask The Expert: Leighton Healey on AI, Cash Flow and Restoration Resilience

Leighton Healey shares how KnowHow’s AI helps restoration professionals boost cash flow and their team efficiency
Kayla McGowan
Kayla McGowan
August 22, 2025
No Comments

KnowHow’s CEO, Leighton Healey, joins Ask The Expert and shares how AI can help solve some of the restoration industry's biggest challenges.




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TradeTalks episode 38: From Dry-Cleaning to Disaster Preparedness and Beyond
Trade Talks: Unlocking The Experience

From Dry-Cleaning to Disaster Preparedness and Beyond

Kayla McGowan
Kayla McGowan
August 21, 2025
No Comments

Klark Brown joins TradeTalks to share his journey, restoration wisdom and why connection drives success.   




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Ask the Expert: Educating Consumers and Bridging Insurance Gaps
Ask the Expert

Educating Consumers and Bridging Insurance Gaps

Todd Sangid shares DocuSketch’s survey results on insurance gaps and how technology can help rebuild consumer trust
Kayla McGowan
Kayla McGowan
August 20, 2025
No Comments

Todd Sangid joins Ask The Expert to reveal surprising insurance survey results and the opportunity to educate our consumers. 




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May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

On Demand Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, our panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

December 10, 2026

Fire Damage Restoration: What We Know, What We Don’t, and What Comes Next

LIVE: December 10, 2026 at 2 PM EST This webinar brings together restoration, industrial hygienists, and safety experts for a practical discussion on what happens from the moment a property is assessed for fire damage through final clearance.

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2026 National Renovation and Insurance Repair Estimator

2026 National Renovation and Insurance Repair Estimator

Current prices in dollars and cents and detailed descriptions for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated. Includes many reinstall/salvage cost estimates, hundreds of sample product images and unique architectural items.ISBN 978-1-57218-405-3

 

 

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