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Home » Authors » Kayla McGowan
Kayla McGowan

Kayla McGowan

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

Articles

ARTICLES

Technical Tip Tuesday: Staying Consistent, Strategy and Scaling
Technical Tip Tuesday Presented by DocuSketch

Staying Consistent, Strategy and Scaling

Consistency in estimating opens doors to help you scale, streamline and support your local restoration network.
Kayla McGowan
Kayla McGowan
October 28, 2025
No Comments

Chris Tilkov shares how staying consistent with estimating and processes can help you scale and support your industry peers.



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components of training

Why Diversifying Your Training Approach is Crucial for Your Restoration Business

Learn how embracing a diversified training approach builds stronger restoration teams and drives long-term business success
Kayla McGowan
Kayla McGowan
October 23, 2025
No Comments

Learn how a diversified training strategy empowers restoration teams to lead, adapt and thrive.


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Mold Remediation Resources & Field Strategies
Ask the Expert

Mold Remediation Resources & Field Strategies

Industry leaders share practical tools, communication protocols and field-tested strategies to help mold remediation teams succeed
Kayla McGowan
Kayla McGowan
October 22, 2025
No Comments

In this special part two episode of Ask The Expert, we focus on the resources for our field teams for mold remediation. 




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Technical Tip Tuesday: Boosting Credibility in Restoration Claims
Technical Tip Tuesday Presented by DocuSketch

Boosting Credibility in Restoration Claims

Building trust with insurance carriers through simple, effective communication strategies
Kayla McGowan
Kayla McGowan
October 21, 2025
No Comments

Chris Tilkov of DocuSketch shares how a quick phone call can help strengthen restoration professionals’ credibility with insurance carriers.


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Ask the Expert: Leveraging Technology to Grow Your Business
Ask the Expert

Leveraging Technology to Grow Your Business

How Restoration Business Can Use Technology to Overcome Bottlenecks and Drive Growth
Kayla McGowan
Kayla McGowan
October 15, 2025
No Comments

James Hatfield of LiveSwitch shares how restoration professionals can use technology to streamline operations, improve customer experience and scale smarter.




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Ask The Expert: How Wildfire Smoke Impacts Indoor Air Quality
Ask the Expert

How Wildfire Smoke Impacts Indoor Air Quality

Wildfire Smoke and Indoor Air Quality: What Restoration Professionals Need to Know
Kayla McGowan
Kayla McGowan
October 13, 2025
No Comments

John Otero of 1-800 WATER DAMAGE shares his insights on the hidden dangers of wildfire smoke and how restoration professionals can help protect the indoor environment. 




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Ask the Expert - Rebuilding Your Sales Team: The Blueprint for Restoration Business Growth
Ask the Expert

Rebuilding Your Sales Team: The Blueprint for Restoration Business Growth

Why investing in sales training and coaching is the most powerful growth strategy in today’s evolving restoration landscape
Kayla McGowan
Kayla McGowan
October 10, 2025
No Comments

Gregg Taylor of Restoration Partners shares how rebuilding your sales team is the ultimate growth strategy for restoration businesses.




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R&R Q&A: Building Science, Mold Prevention and Restoration Collaboration
Ask the Expert

Building Science, Mold Prevention and Restoration Collaboration

Trey Farmer shares how building science and restoration can unite to create healthier homes
Kayla McGowan
Kayla McGowan
October 8, 2025
No Comments

Trey Farmer of Forge Craft discusses Passive House design, mold prevention and how restoration professionals can collaborate with architects to build healthier homes. 


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Ask The Expert: Disaster Response, Community Impact and Restoration Leadership
Ask the Expert

Disaster Response, Community Impact and Restoration Leadership

Rinea Blanchard shares lessons from large-scale disaster recovery and building a resilient restoration business
Kayla McGowan
Kayla McGowan
October 6, 2025
No Comments

Superior Contract Cleaning’s Rinea Blanchard shares her insights on hurricane recovery, flood response and the power of preparedness in restoration.




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Ask the Expert - Large Loss Contents Restoration: Expert Insights from Blue Kangaroo Packoutz
Ask the Expert

Large Loss Contents Restoration: Expert Insights from Blue Kangaroo Packoutz

Learn how the Blue Kangaroo Packoutz team tackles large loss contents restoration, from triage to documentation, with proven strategies and scalable solutions.
Kayla McGowan
Kayla McGowan
October 3, 2025
No Comments

In this episode of Ask The Expert, we sat down with the Blue Kangaroo Packoutz team, including Michael Case, David Gavilanes, Jon Current and Tyler Hawkins and we explored the complexities of large loss contents jobs.




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Events

May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

On Demand Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, our panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

December 10, 2026

Fire Damage Restoration: What We Know, What We Don’t, and What Comes Next

LIVE: December 10, 2026 at 2 PM EST This webinar brings together restoration, industrial hygienists, and safety experts for a practical discussion on what happens from the moment a property is assessed for fire damage through final clearance.

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Products

2026 National Renovation and Insurance Repair Estimator

2026 National Renovation and Insurance Repair Estimator

Current prices in dollars and cents and detailed descriptions for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated. Includes many reinstall/salvage cost estimates, hundreds of sample product images and unique architectural items.ISBN 978-1-57218-405-3

 

 

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