Rebuilding Your Sales Team: The Blueprint for Restoration Business Growth

Why investing in sales training and coaching is the most powerful growth strategy in today’s evolving restoration landscape

On this episode of Ask The Expert, we’re joined by Gregg Taylor, Chairman and Managing CEO of Restoration Partners. We discuss why rebuilding your sales team is the ultimate hack for a successful blueprint to growth in the restoration industry. Gregg has extensive background in acquisitions, consulting and the restoration industry. We discussed the importance of leveling up your sales team to help drive growth for your business.

Topics of discussion include:

The critical need for comprehensive sales training and ongoing coaching in the restoration industry, which historically has lagged behind in developing its sales professionals.
The challenges restoration companies faced in recruiting, training, and retaining top sales talent. This inspired him to launch a specialized sales training and coaching division.
The Transformative 4-Week Sales Training Program Gregg's 4-week training program goes far beyond traditional bootcamps, providing hands-on instruction, role-playing, and daily accountability to equip sales reps with the skills and discipline needed to drive consistent results.
50% more sales come from reps who receive ongoing coaching and management support post-training, keeping them accountable and providing real-time feedback to maximize their performance.
Empowering Companies to Thrive Amid Industry Consolidation As private equity investment and acquisitions continue to reshape the restoration industry, Gregg explains how a sales-focused strategy — from the front desk to project managers — is key for companies to not just survive but grow their market share.

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Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.