Restoration logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Restoration logo
  • NEWS
  • PRODUCTS
    • New Products & Technologies
    • Submit Your Product
    • Interactive Product Spotlights
  • CATASTROPHE
    • Hurricane
  • TOPICS
    • Architecture
    • Cleaning & Sanitation
    • Contamination
    • Contractor Safety
    • Contents
    • Fire & Smoke
    • Mold
    • Odor
    • Recon & Reno
    • Water
  • EDUCATION
    • Training & Education
    • Business Management
    • Insurance/Legal Matters
    • KnowHow.
    • Podcasts
    • Webinars
    • Whitepapers
    • Industry Events
    • Sponsor Insights
  • VIDEOS
    • Ask the Expert
    • Ask Annissa
    • Marketing Monday
    • Tech Tip Tuesday
  • BUYER'S GUIDE
  • THE EXPERIENCE
    • Convention & Trade Show
  • ABOUT
    • Contact
    • Advertise
  • SIGN UP
Home » Authors » Lisa Lavender M.T.R., M.F.S.R., M.W.R.
Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Lisa Lavender holds a BS in accounting from Penn State and is an IICRC Master Fire, Water and Textile Restorer. As chief operating officer and co-owner of both Restoration Technical Institute and Berks ∙ Fire ∙ Water Restorations, Inc., Lavender has over 20 years of experience in the restoration and reconstruction industry, and has been involved in the training other restoration professionals since 2012. In 2018, has expanded her passion for serving other restorers by partnering and becoming VP of operations design for iRestore software. In addition to contributing to the running of the operations of her organizations, she authors a monthly column for R&R, Restoring Success, writes, instructs and develops courses and materials in the pursuit of her passion to give knowledge, passion, and inspiration to others for success in the industry. You can reach her at lisa@RTILearning.com.  

Articles

ARTICLES

Workload management

Burnout in the Restoration Industry: Effective Workload Management | Part 3

Jacob Avila M.B.A., D.P.P.D. Dr. Randy R. Rapp D Mgt, PE, CCP
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 23, 2019
No Comments

This is the third and final article of a multi-part series on employee burnout in the restoration industry. 


Read More
Restoration Burnout

Burnout in the Restoration Industry: Managing Workload | Part 2

Jacob Avila M.B.A., D.P.P.D. Dr. Randy R. Rapp D Mgt, PE, CCP
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 11, 2019
No Comments

This is the second article of a multi-part series on employee burnout in the restoration industry.  Part one introduced the nature of burnout, and summarized findings from a study on burnout in the restoration industry. 


Read More
restoring success lists

Restoring Success: He's Making a List (And Checking it TWICE!)

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 4, 2019
No Comments
A little time in double checking can have exponential value in time wasted and service-related issues.
Read More
Restoration employee burnout

Burnout in the Restoration Industry | Part 1

Jacob Avila M.B.A., D.P.P.D. Dr. Randy R. Rapp D Mgt, PE, CCP
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
November 6, 2019
No Comments

Since the 1990s, experts have been declaring burnout levels are reaching epidemic proportions among North American workers (Maslach & Leiter, 1997). Since that time, most people would probably agree that work related stressors have only intensified with the proliferation of metrics, technology, and the need to be “on” all the time.


Read More
restoring success efficiency

Restoring Success: Efficiency in our Movements

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
October 31, 2019
No Comments
How often are we needlessly touching or moving something? How often do we look for something? How much time is being wasted unnecessarily in additional steps or needing something?
Read More
restoring success boutall

Restoring Success: Chuck Boutall's "Must Have" Restoration Tech Tools

Chuck Boutall
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
September 5, 2019
No Comments
The rapid developments from tools to products to software and more has not slowed. We need to be diligent and thoughtful in our investments in technology.
Read More
restoring success organization

Restoring Success: When People Don't Follow Instructions

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
August 1, 2019
No Comments
When instructions are not followed, bad things can happen. Find positive approaches to help the team follow instructions.
Read More
customer surveys

Restoring Success: Creating Effective Customer Surveys

Plus, understanding and utilizing Net Promoter Scores.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
June 6, 2019
No Comments
Is your customer survey process really giving you the information you need?
Read More
Lisa Lavender: Inspiration is Everywhere

Restoring Success: Your Restoration Company's Digital Content

Inspiration is Everywhere
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
May 3, 2019
No Comments

As a disclaimer, I am not formally trained or an expert in Social Media; but rather a restorer and educator who recognizes the power of the digital world in which we operate.  There is great opportunity to build relationships, show your expertise, establish credibility and more if we harness the power. 


Read More
restoring success on call

Restoring Success: Developing an On-Call System

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
April 4, 2019
No Comments
There are many different on-call schedule designs that accommodate the different shapes, structures, and sizes of restoration companies.
Read More
View All Articles by Lisa Lavender M.T.R., M.F.S.R., M.W.R.
Manage My Account
  • Newsletters
  • Online Registration
  • Subscription Customer Service
  • Manage My Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Restoration & Remediation audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Restoration & Remediation or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • restoration technician working a water damage project
    Sponsored byCotality

    Schedule smarter with DASH’s mobile restoration job management

Popular Stories

Restoration Jobsite Table before and after organization.

The New Profit War: How Restorers Will Compete in the Age of Managed Repair Programs

Restoration Golf League Full Color Logo

Restoration Golf League Announces 2026 Event Lineup and Celebrates Recent Champions

temporary containment barrier constructed with white polyethylene sheeting

Improving Negative-Pressure Containment for Biological Contaminants

Register for Webinar - Connecting the Field, Office and Carriers: How to Streamline Claims with Better Data and Communication

Events

May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

This webinar is part of the Preparing to Respond: Hurricanes series.  

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

May 28, 2026

Connecting the Field, Office, and Carriers: How to Streamline Claims with Better Data and Communication

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logoThe Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

View All Submit An Event

Poll

Preparing for Hurricane Season

How prepared are you and your team for hurricane season?
View Results Poll Archive

Products

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary.

See More Products
Hurricane Month - How Restoration Professionals Can Prepare Before the Storm

Stay ahead of the curve with our newsletters.

Get the latest industry updates tailored your way.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
    • Submit a Press Release
  • SIGN UP TODAY
    • Create Account
    • Newsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Reprints
    • Marketing Services
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing