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Intentionally Developing People Skills | The Intentional Restorer Vol. 1 (with VIDEO!)

Leaders need to invest in developing skills to work with people if they want to be successful.

November 7, 2019

Understanding how to work successfully with people is a skill that every leader has to intentionally develop on a continual basis. In a tight labor market, recruiting, developing and retaining good people is essential to success.

Restoring Success: Efficiency in our Movements

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

October 31, 2019

No Comments

How often are we needlessly touching or moving something? How often do we look for something? How much time is being wasted unnecessarily in additional steps or needing something?

Fresh Perspective

The Real Reason Your Business is Stagnant |Fresh Perspective Vol. 1

You're missing one essential commitment.

Idan Shpizear

October 15, 2019

No Comments

As a business owner, you have to learn to focus on the One Big Thing.

Discipline for the Undisciplined | Fresh Perspective Vol. 2

How to change your mentality and achieve the life you want.

Idan Shpizear

September 19, 2019

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Cultivating discipline begins with changing your mentality.

Restoring Success: Chuck Boutall's "Must Have" Restoration Tech Tools

Chuck Boutall

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

September 5, 2019

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The rapid developments from tools to products to software and more has not slowed. We need to be diligent and thoughtful in our investments in technology.

Restoring Success: When People Don't Follow Instructions

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

August 1, 2019

No Comments

When instructions are not followed, bad things can happen. Find positive approaches to help the team follow instructions.

Restoring Success: Creating Effective Customer Surveys

Plus, understanding and utilizing Net Promoter Scores.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

June 6, 2019

No Comments

Is your customer survey process really giving you the information you need?

Restoring Success: Your Restoration Company's Digital Content

Inspiration is Everywhere

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

May 3, 2019

No Comments

As a disclaimer, I am not formally trained or an expert in Social Media; but rather a restorer and educator who recognizes the power of the digital world in which we operate. There is great opportunity to build relationships, show your expertise, establish credibility and more if we harness the power.

Restoring Success: Developing an On-Call System

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

April 4, 2019

No Comments

There are many different on-call schedule designs that accommodate the different shapes, structures, and sizes of restoration companies.

Restoring Success: Communicating Through Color

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 7, 2019

No Comments

How much information in our daily life is actually displayed using color? In transportation alone, highways, traffic signals, pedestrian crossings and airports use color to organize information.

Fire Restoration Safety, Lessons, and Customer Service

An Open Letter to the Restoration Industry

Beyond More Jobs: What It Takes to Scale a Restoration Business

Events

May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

On Demand Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, our panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

December 10, 2026

Fire Damage Restoration: What We Know, What We Don’t, and What Comes Next

LIVE: December 10, 2026 at 2 PM EST This webinar brings together restoration, industrial hygienists, and safety experts for a practical discussion on what happens from the moment a property is assessed for fire damage through final clearance.

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Products

2026 National Renovation and Insurance Repair Estimator

Current prices in dollars and cents and detailed descriptions for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated. Includes many reinstall/salvage cost estimates, hundreds of sample product images and unique architectural items.ISBN 978-1-57218-405-3

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Stay in the know on the latest restoration & cleaning industry trends.

Get tailored content delivered your way.

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