In most restoration and remediation firms, the (techs) front-line guys and gals are the money. Yes, other departments play a role, but the dollars are realized with production techs. They produce the work, fill in forms; either paper or digital, create sketches, write estimates, set, monitor, move and pull equipment and smile for the customer who sometimes isn’t always peachy.
If your idea of excellent client care still looks like the customer service portion of the training videos at your first job, it’s time for an upgraded perspective.
Since its inception, the RIA Advocacy and Government Affairs (AGA) Committee has been moving forward like a freight train. Month after month this movement gains momentum in a way that is unprecedented in the property repair industry.
There is no doubt that the hardest line of business to write going into 2020 is Commercial Auto. For years, insurance carriers underpriced auto premiums and it caught up to them, resulting in auto being unprofitable for many carriers.
This is the second article of a multi-part series on employee burnout in the restoration industry. Part one introduced the nature of burnout, and summarized findings from a study on burnout in the restoration industry.
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