This week, Annissa has a very special video column for fellow restorers. She sits down with a previous client of hers who talks about how the restoration process affected her, what helped her through the process, and helps shed some light on what might be going on with clients throughout the entire restoration process. 

The better you understand your clients and their needs, the better you can help and work with them, and the more likely they are to refer others to you and sing your praises!