Restoration logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Restoration logo
  • NEWS
  • PRODUCTS
    • New Products & Technologies
    • Submit Your Product
    • Interactive Product Spotlights
  • CATASTROPHE
    • Hurricane
  • TOPICS
    • Architecture
    • Cleaning & Sanitation
    • Contamination
    • Contractor Safety
    • Contents
    • Fire & Smoke
    • Mold
    • Odor
    • Recon & Reno
    • Water
  • EDUCATION
    • Training & Education
    • Business Management
    • Insurance/Legal Matters
    • KnowHow
    • Podcasts
    • Webinars
    • Whitepapers
    • Industry Events
    • Sponsor Insights
    • Ask R&R AI
  • VIDEOS
    • Ask the Expert
    • Ask Annissa
    • Marketing Monday
    • Tech Tip Tuesday
  • BUYER'S GUIDE
  • THE EXPERIENCE
    • Convention & Trade Show
    • TradeTalks
  • ABOUT
    • Contact
    • Advertise
  • SIGN UP
Fire and Smoke Damage RestorationContents RestorationManaging Your Restoration BusinessAsk Annissa

Ask Annissa: Inside the Mind of a Client

February 13, 2020

This week, Annissa has a very special video column for fellow restorers. She sits down with a previous client of hers who talks about how the restoration process affected her, what helped her through the process, and helps shed some light on what might be going on with clients throughout the entire restoration process. 

The better you understand your clients and their needs, the better you can help and work with them, and the more likely they are to refer others to you and sing your praises!

Looking for quick answers on restoration, remediation and cleaning topics?
Try Ask R&R, our new smart AI search tool.
Ask R&R →

KEYWORDS: contents cleaning contents restoration deodorization hydroxyl generators smoke cleanup

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • Digital view of the United States with a Hurricane and coding

    Is Your Restoration Technology Ready for the Upcoming Hurricane Season?

    Here’s how restoration contractors can prepare their...
    Catastrophe Restoration
    By: Taylor Carmichael
  • Business team analyzing financial data on digital tablets during a meeting

    7 Trends Influencing the Restoration Industry in 2026

    With market uncertainty, workforce transitions, new...
    Columns
    By: Oscar Collins
  • mold remediation

    Fighting Mold and Bacteria Damage

    Successful mold remediation can be multidisciplinary,...
    Cleaning and Sanitation
    By: Josh Woolen
You must login or register in order to post a comment.

Report Abusive Comment

Manage My Account
  • Newsletters
  • Online Registration
  • Subscription Customer Service
  • Manage My Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Restoration & Remediation audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Restoration & Remediation or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • restoration technician working a water damage project
    Sponsored byCotality

    Schedule smarter with DASH’s mobile restoration job management

Popular Stories

Flooded streets and debris caused by hurricane Sandy

Managing the First 72 Hours of Hurricane Response in Restoration

Restoration crews deploy into a hurricane-damaged neighborhood, unloading equipment and preparing emergency response operations as recovery efforts begin after the storm

Preparing for a CAT Event: What Restoration Contractors Need to Know

Five Tools that are essential for estimating and documentation

Five Essential Tools for Estimating and Documenting Hurricane Damage

Register for Webinar - Connecting the Field, Office and Carriers: How to Streamline Claims with Better Data and Communication

Events

June 16, 2026

Connecting the Field, Office, and Carriers: How to Streamline Claims with Better Data and Communication

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logoThe Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

View All Submit An Event

Poll

Lost Opportunities

Where are you losing most of your opportunities?
View Results Poll Archive

Products

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary.

See More Products

Submit Your New Product/Technology to R&R!

Would you like to promote a new restoration, remediation or cleaning product/technology with Restoration & Remediation? Fill out the question below to start your submission:

Related Articles

  • ask annissa 032417

    Ask Annissa: Can I Hold a Client's Contents Hostage for Payment?

    See More
  • Ask Annissa: How do I Handle a Client Who Won’t Let me Remove Destroyed Items?

    See More
  • annissa wow 1

    Ask Annissa: Creating a WOW Client Experience | Part 1

    See More

Related Products

See More Products
  • secrets-of-insurance-game.jpg

    Secrets of the Insurance Game

  • red-guide-national-815.png

    National Red Guide - A Step by Step Guide to Disaster Recovery

  • After-The-Smoke-Clears.gif

    After The Smoke Clears...

See More Products

Related Directories

  • Rytech Restoration of the Midlands

    No one plans for the destruction caused by water, fire or mold, but when it happens, the team at Rytech Restoration of The Midlands is here to help. Our certified specialists provide 24/7 emergency service to get you and your Columbia SC home or business back to normal as quickly as possible. From residential homes to commercial buildings, we specialize in mold remediation, water damage restoration, and fire and smoke damage cleanup. Our live specialists are ready to answer your questions and dispatch a local specialist to your door. Schedule a free inspection and estimate today!
×

Stay ahead of the curve with our newsletters.

Get the latest industry updates tailored your way.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
    • Submit a Press Release
  • SIGN UP TODAY
    • Create Account
    • Newsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Reprints
    • Marketing Services
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing