If your idea of excellent client care still looks like the customer service portion of the training videos at your first job, it’s time for an upgraded perspective.
Since its inception, the RIA Advocacy and Government Affairs (AGA) Committee has been moving forward like a freight train. Month after month this movement gains momentum in a way that is unprecedented in the property repair industry.
There is no doubt that the hardest line of business to write going into 2020 is Commercial Auto. For years, insurance carriers underpriced auto premiums and it caught up to them, resulting in auto being unprofitable for many carriers.
This is the second article of a multi-part series on employee burnout in the restoration industry. Part one introduced the nature of burnout, and summarized findings from a study on burnout in the restoration industry.
So, you’re considering investing in GPS vehicle tracking for your fleet. Smart move: the right vehicle tracking software can help improve your customer service, increase the lifespans of your company’s trucks, and boost your bottom line in all sorts of other ways.
Loveland responded to pointed questions about the accuracy and/or stagnation of Xactimate prices, their system, Xactware's commitment to work with RIA to improve the process, and more.
I admit that when starting Next Gear Solutions, I thought the same thing. A family is much better than a cold business environment that cares only about the company’s needs and not about the needs of the employee, right? If faced with only those two options, I would continue to choose the “family business model,” but I believe there is another more optimal choice, which is the “sports team” business model.
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