Managing Your Restoration Business

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PuroClean, a leading national restoration and remediation franchise, has earned a Gold Stevie® Award in Achievement in User Interface Design in the Web Awards category of The 17th Annual American Business Awards®. 

The foundation of a great business is more than bricks and mortar — it’s built on customer goodwill and stellar service. Much of that foundation is laid in a single instant: the customer’s first impression of your company.

Managing a small business is a risky proposition. A gamble, in some aspects.

I was recently chatting with a restorer and trying to explain why his insurance needed to be customized to cover the risks he faced in doing work assigned under master services agreements. 

Fidencio Garcia has joined 4M Building Solutions, assuming the role of Field Supervisor. Tim Fortner has joined 4M assuming the role of Director of Operations.

Annissa gives us the ol' switcheroo this week and ask YOU the question: Are you prepared to respond?

We all know how hard it is to find good employees. We’ve all heard it: “People don’t want to work.”; “Don’t hire anyone younger than 30.”; “Everyone has an entitlement mentality.” Blah, blah, blah. 

There have been recent changes in the property restoration industry that are noteworthy. Here are the answers to some questions that may arise regarding how those changes will affect the industry in the long run.

When I first heard the term BATNA (Best Alternative To a Negotiated Agreement), I thought to myself, “No way! That’s a polite way of being okay with failure.” But I soon found that, regardless of where I turned to research negotiation strategies and tactics, the concept came up. The more I read about it and the more I let the theory marinate, the more practical applications I found for it.

About a year ago, my son turned 15 and got his learner’s permit to drive. He was aware of all of the laws. In fact, in his opinion he had become an expert in the driving laws of the State of Georgia. Um…yeah.