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What is the extent of the reach of the Consumer Protection Act (CPA) and the liability exposure of individual professionals? Historically there has been a separation between agents of an organization and the company which holds the contractual relationship with its customer.

An infusion of fresh thinking and younger leadership at the Restoration Industry Association (RIA) has led to the conclusion that to give members a good return on their investment of dues, the RIA must advocate for the legal and financial interests of restorers.

Many of the articles you read provide insight regarding immediate actions to take or strategies to implement that will impact your business in the short term. This article is also about acting now, but for an impact on your business, and the restoration industry, that will be seen in the future.

It’s hard for some businesses to imagine living in today’s digital age. Many businesses still collect information on paper or through multiple software solutions, but the manual process of transferring information from one place to another severely limits a company’s ability to act—much less drive efficiency, performance, and profit.

Construction projects are becoming more complex. As building materials become more advanced and focused on energy efficiency, the challenges facing a water damage practitioner are becoming more difficult and multifaceted.

Since its inception in 2016, nearly 200 women have been nominated for R&R’s Women in Restoration award. Each year the field seems to become broader and more competitive, with nominations becoming more in-depth and elaborate! This year’s nominees included owners, VPs, project managers, technicians, operations managers, marketing and sales, and more.

In the early part of the 1900s, a woman named Mary Mallon worked in the New York City area for several families. She appeared healthy, yet she was a carrier of a deadly disease and the cause of several serious outbreaks.

The first hurricane prediction for 2019 was less alarming than many prior years, with only two major hurricanes forecast to hit the U.S. coast.

The 2019 Contractor Connection Conference & Expo continues a 20-plus year tradition of being the premier insurance restoration industry event of the year, providing educational, training, and networking opportunities for all attendees.

I was recently chatting with a restorer and trying to explain why his insurance needed to be customized to cover the risks he faced in doing work assigned under master services agreements.