Restoration Training/EducationManaging Your Restoration BusinessAsk the Expert

Ask the Expert: Orchestrating an Effective Coronavirus Response | VIDEO!

By Michelle Blevins, Lisa Lavender M.T.R., M.F.S.R., M.W.R.

R&R Editor in Chief Michelle Blevins chats with Lisa Lavender, COO of Berks Fire Water Restorations and the Restoration Technical Institute about three topics related to #coronavirus response:

How to protect yourself and your team.
How to protect your customers, and what protocols can help.
How to prepare and be ready for what is still to come as this outbreak continues for weeks, or months.

KEYWORDS: COVID-19 restoration business management

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Michelle Blevins is the former Editor-in-Chief of Restoration & Remediation. From April 2015 through July 2021, Michelle oversaw all of the editorial content and focused on multimedia efforts for the brand.

Lisa Lavender holds a BS in accounting from Penn State and is an IICRC Master Fire, Water and Textile Restorer. As chief operating officer and co-owner of both Restoration Technical Institute and Berks ∙ Fire ∙ Water Restorations, Inc., Lavender has over 20 years of experience in the restoration and reconstruction industry, and has been involved in the training other restoration professionals since 2012. In 2018, has expanded her passion for serving other restorers by partnering and becoming VP of operations design for iRestore software. In addition to contributing to the running of the operations of her organizations, she authors a monthly column for R&R, Restoring Success, writes, instructs and develops courses and materials in the pursuit of her passion to give knowledge, passion, and inspiration to others for success in the industry. You can reach her at lisa@RTILearning.com.