In this episode of Ask Annissa, Annissa Coy addresses the confusion that comes with multiple team members providing different answers to the same client question. Watch to learn about the value of assigning a single point of contact from the start for clients and staff.

In a time when production schedules are full, lead times are long, and resources thin, what exactly are contractors to do to appease their customers? The answer can be found in improving project communication. While this might seem to be a daunting task for some, a simple tool that can be used to guide the efforts is a project communication plan. 

In mid-February 2021, Prism Specialties of Greater Wisconsin and Western U.P. received a water pipe break claim at a high-end waterfront home that sits just 40 feet off Lake Superior on Madeline Island, Wis. The first decision to be made: Ice road or ferry?

As contractors move from pen and paper to digital documentation they’re left wondering what happens to the data they share. Kelly Ruane Melchiondo, a construction attorney with expertise in data privacy and security, answers commonly asked questions.

Every restoration company encounters a certain percentage of projects that turn out to be undesirable, unprofitable, or uncollectible. Sean Scott likes to call these jobs the rotten eggs of restoration. Here he shares key things to consider when job leads are called in.