One of the toughest areas for any business can be employee retention and staffing. In the best of circumstances, employees can feel unappreciated or underpaid for their skill level.
Every week, Annissa answers questions from R&R readers across the U.S. and Canada. In this special article, she sits down with R&R to answer some of our questions (and yours) about odor removal – and how she has truly become a master at odor remediation throughout her years in business.
When done the right way, a contents line can be a major moneymaker for restoration companies. A healthy mix of good training, proper equipment, and marketing your services can help this segment of your company grow enormously and, in turn, allow you to better serve your customers in amazing ways every single day.
Annissa talks about the importance of knowing where your maximum profit centers are in your business, and choosing to really hone in the focus of your business to maximize your ability to help your customers and your bottom line.
In the chaos of CAT work, please don't forget the importance of reading your client and their emotions, and figure out ways to help them de-stress and cope with the situation.
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