Ask Annissa: When the Insured Thinks They Won the Lottery
It happens from time to time: a customer who thinks they won the lottery when they've had a loss at their home, and plan to get the maximum benefit they can out of the insurance company. As the restoration contractor, a client like this can put you in a tough place between wanting the customer to be happy and also being honest with the adjuster about what's going on at the loss.
In this video, Annissa carefully walks you through how to handle delicate situations like this, and brings up some points you may not have considered when this problem has arisen in the past. She also shares some real-life situations where this happened to her, and the outcomes - expected and unexpected.