Items Tagged with 'insurance adjusters'

The restoration and insurance industries have been intertwined for quite some time, but 2025 marks a pivotal shift toward transparency, trust and teamwork. Are you ready to be part of the change?

This edition of Ask Annissa addresses the method for developing a fair and accurate estimate.

Platform connects djusters, policyholders and service provide.

Indictment says members of the Bloods used threats of violence against other restoration firms and insurance adjusters. 

Check your emotions and do your work when a client brings in a consultant.

“When restorers allow insurers to make major changes to prices and scopes of work, it creates a serious risk that policyholders will end up with something less than what restorers believe in their professional judgment are the best methods to return properties to their pre-loss condition.”

How is the adjuster to know if you handled the job like Stan in a Van or a top-shelf company? The answer is documentation. The problem is that too many restorers don’t understand the mechanics of how to put together a good file that properly supports the invoice. They expect the adjuster to simply take their word for it. 

Annissa Coy answers a question she’s never been asked before: “Would you ever use clean bric-a-brac heavy clean, high density line item…?” In her response Coy shares her approach to efficient billing.

Annissa Coy discusses pre-communication with adjusters, before the job is complete and the invoice is sent. She also explains why she does not prioritize communication with third parties during review.

Annissa Coy responds to a comment on a previous video. She discusses collaborating with the insurance side in the interest of the customer, without “selling out.”