Ask Annissa: How Do You Cope with the Emotion of a Loss?
As restorers, we truly learn to care about your customers and their feelings. Often, the losses we are handling have truly affected a customer, and they learn to trust and share their struggles with us. As our rapport with the customer grows, it can be difficult to separate your empathy and sympathy from the job, and not take those feelings home with you. It can be easy to take on the stress the customer is going through - but in the end, that's not what's best for the customer, the job itself, or you.
In this video, Annissa shares how she copes with the emotions of losses and how to make sure you don't burn yourself out on extra emotional jobs, without losing the amazing compassion you have for your customers.