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Contents RestorationAsk Annissa

Ask Annissa: How Do You Cope with the Emotion of a Loss?

By Annissa Coy
annissa emotions
May 24, 2018

As restorers, we truly learn to care about your customers and their feelings. Often, the losses we are handling have truly affected a customer, and they learn to trust and share their struggles with us. As our rapport with the customer grows, it can be difficult to separate your empathy and sympathy from the job, and not take those feelings home with you. It can be easy to take on the stress the customer is going through - but in the end, that's not what's best for the customer, the job itself, or you.

In this video, Annissa shares how she copes with the emotions of losses and how to make sure you don't burn yourself out on extra emotional jobs, without losing the amazing compassion you have for your customers.


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Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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