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After searching high and low for a new technician, you find a new tech; now what? The next step is to get them up and running and engage them in his/her new career.

Marketing Minute is BACK with a powerful video from O.P. on digging into the potential of your current and future team members to find their maximum potential, and in turn help your company reach its maximum potential, all through innovation.

As a company, PPE must be proactively managed; as an individual you must also take personal responsibility for your own PPE.

Consider it difficult and demoralizing to hold someone accountable for something they have no responsibility for or understanding of their responsibility. 

What is your organization's theme for 2018?

Things rarely go as plan; but as restorers, we continue to press forward.

Implementing inventory management can feel overwhelming up front; but reap many long-term rewards.

If you do contents restoration, choose to educate yourself and your team and do it well.

If leadership doesn't have a vision tied to some core values, how do your employees know who to follow ... or where they are going?