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Home » Topics » Columns

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Restoration Professionals Wanted: No DEGREE Required!

Restoring Success
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
August 6, 2015
No Comments

The restoration industry is unique. People can climb up in companies simply through hard work and dedication... no degree required. Here's one man's story of finding success, despite being a high school dropout.


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Restoring Success: "Who are you hanging with?"

The Value of Friendship
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
July 2, 2015
2 Comments

Who you hang out with can mold and shape both your destiny, and the destiny of your company, so choose wisely.


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Restoring Success: Why Should You Get LinkedIn? Let Me Count the Reasons...

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
June 4, 2015
No Comments

LinkedIn has 350 million users and two new users every second, not to mention the fact that it is the number one social media outlet of choice for top executives.


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Restoring Success: It's All in the Details

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
May 14, 2015
No Comments

Consider a perfectly executed job with an empty sports drink bottle left on the window sill, or a repair that had wire snippets left on the floor.


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Restoring Success: Doing the Right Thing

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
April 16, 2015
No Comments

I believe that part of success both personally, professionally, as well as individually and collectively as a company is doing the “right thing” and feeling good about what you do.  


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Restoring Success: Don’t Let Technology Replace the Need for Knowledge and Understanding

In all of the disciplines and functions that we employ technology, we must be cautious of overlooking the need to understand what the technology is doing
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
March 6, 2015
No Comments

Don’t let the “app for that”allow you to lose sight of the basics.


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Restoring Success: The Benefits of Hosting a Restoration Event

A business development plan that integrates a balanced and holistic approach and fits for your organization is important
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
January 30, 2015
No Comments

Business development in the field of restoration can be challenging for a variety of reasons.


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Restoring Success: The Art of Interviewing the Customer

Barbara Walters is known to us as having mastered the interview process and although the purposes are different, the techniques can be similar.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 19, 2014
No Comments

The art of interviewing the customer is a critical skill for the professional restorer. 


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Restoring Success: An Industry Evolving

Technology and consumer behavior has had an impact on nearly every industry in the last 20 years, however, it is my belief that ours has evolved as a profession.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
October 24, 2014
No Comments

I marvel at the evolution of our industry over the last couple of decades. I believe we are operating in a time of great opportunity. 


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Restoring Success: How to Determine if an Additional In-House Service Makes Sense

A thorough evaluation is crucial in deciding to add services or capabilities
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
September 19, 2014
No Comments

In the restoration business, there is a tendency to constantly evaluate opportunities to expand our services and/or add to our in-house capabilities. 


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