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If you're going to do program work, do it right. Perspectives from a restorer and a TPA account manager.

There is skill involved in adding and evolving your restoration toolbox and you should select, employ, and understand your tools and equipment deliberately.

Figure out your ideal client, and go after them. Tim and O.P. tell you how to stop taking every fire job you're offered, and start doing the work you want to do.

Wrapping up this series, this dynamic duo talks about establishing a target, pursuing it, and figuring out what you need to start doing this year to reach that target or goal.

Just as bad attitudes are contagious; good attitudes are also contagious. Smiles create more smiles and laughter creates more laughter.

What are you doing that is great for your company, and that you should KEEP doing in 2017?

What should you stop, keep, and start doing this year?

It starts at the top. The leader must be willing to accept responsibility of the organization, department, team, etc.

Happy, appreciated employees drive you toward success ... but underappreciated or disgruntled employees can unravel that success quickly.