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Marketing Minute: How to Build Rapport | Episode 4

Without the rapport, it's just another business transaction.

O.P. Almaraz Tim Bauer

October 13, 2016

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Once you have a potential restoration client on the phone, then what?

Restoring Success: Bad Things Happen When...

The scariest things to consider when running a restoration company.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

October 6, 2016

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The following is a list of things that should SCARE you in your restoration company. In no particular order, BAD THINGS HAPPEN when…

Marketing Minute: The Reluctant Sales Rep | Episode 3

O.P. Almaraz Tim Bauer

September 29, 2016

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In this episode of Marketing Minute, O.P. and Tim talk about how to turn daunting calls into a more fun, rewarding adventure to grow your restoration business and customer base.

Marketing Minute: What is Your Biggest Profit Driver? | Episode 2

O.P. Almaraz Tim Bauer

September 14, 2016

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Stop asking what you can do for yourself and start looking at what you can do for others, to in turn help grow your restoration business.

Marketing Minute: Meet O.P. & Tim! (Episode 1)

O.P. Almaraz Tim Bauer

September 1, 2016

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R&R is thrilled to debut a brand new video segment that's all about marketing and growing your restoration business! This week, meet the dynamic duo behind Marketing Minute: O.P. Almaraz and Tim Bauer.

Restoring Success: What is Your WHY?

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

August 3, 2016

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Owning a business means more than making money -- customers want to know WHY you do what you do. What's your answer?

Restoring Success: Rest & Recharge

Taking a vacation from restoration

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

June 30, 2016

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I proudly sent an email to my co-workers (with a big smile that nobody could see), it said, “I am grateful that I am going on vacation and have nothing to worry about because of all of you.”

Restoring Success: Understanding the Insurance Industry

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

June 2, 2016

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Restorers are the ones delivering on the promise that is in the paper, the policy that insurers sell.

Restoring Success: Are You On Board with Employee On-Boarding?

There is value in investing time and money in your restoration company's on-boarding process.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

May 6, 2016

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A person who is talented, driven, with a great attitude may not live up to their potential or worse, may not stick around, if this process is not managed proactively and deliberately.

Restoring Success: Preparing for CAT Loss Response

In the words of Seneca, “Luck is what happens when preparation meets opportunity.”

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 31, 2016

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Five things to consider to be sure your business is prepared for disaster response.

Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance

Contractors working and reviewing report

How Restorers Are Increasing Margins, Controlling Costs, and Scaling Smarter with AI

Pile of Documents with Occupational Safety and Health Administration OSHA

What OSHA’s Top 10 Violations Mean for the Restoration Industry

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.