Operators of restoration companies (many considered small businesses and/or family businesses) need to seek balance between management skills, soft skills (leadership) and technical skills.
Over the years, I have found three phrases, just a couple of words each, which are bad for a restoration or cleaning company. How bad can a phrase be? You might be surprised..
The restoration industry is unique. People can climb up in companies simply through hard work and dedication... no degree required. Here's one man's story of finding success, despite being a high school dropout.