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Wrapping up this series, this dynamic duo talks about establishing a target, pursuing it, and figuring out what you need to start doing this year to reach that target or goal.

Just as bad attitudes are contagious; good attitudes are also contagious. Smiles create more smiles and laughter creates more laughter.

What are you doing that is great for your company, and that you should KEEP doing in 2017?

What should you stop, keep, and start doing this year?

It starts at the top. The leader must be willing to accept responsibility of the organization, department, team, etc.

Happy, appreciated employees drive you toward success ... but underappreciated or disgruntled employees can unravel that success quickly.

Complaining about Millennials will get us nowhere; however, being organizations and professionals that lead and welcome Millennials to grow, develop, and engage them in our organizations will get us everywhere. 

It's rarely about the physical water or smoke damage, it's about figuring out how to serve the client.

Once you have a potential restoration client on the phone, then what?