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Happy, appreciated employees drive you toward success ... but underappreciated or disgruntled employees can unravel that success quickly.

Complaining about Millennials will get us nowhere; however, being organizations and professionals that lead and welcome Millennials to grow, develop, and engage them in our organizations will get us everywhere. 

It's rarely about the physical water or smoke damage, it's about figuring out how to serve the client.

Once you have a potential restoration client on the phone, then what?

The following is a list of things that should SCARE you in your restoration company. In no particular order, BAD THINGS HAPPEN when…

In this episode of Marketing Minute, O.P. and Tim talk about how to turn daunting calls into a more fun, rewarding adventure to grow your restoration business and customer base.

Stop asking what you can do for yourself and start looking at what you can do for others, to in turn help grow your restoration business.

Owning a business means more than making money -- customers want to know WHY you do what you do. What's your answer?

I proudly sent an email to my co-workers (with a big smile that nobody could see), it said, “I am grateful that I am going on vacation and have nothing to worry about because of all of you.”