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A job description does not need to be a detailed list of specific functions, but more a simple objective-based description with some qualifications that effectively communicate a role.

If you don't offer a certain service, customers will look elsewhere. They like one-stop shops.

Restoration professionals by our very nature are problem solvers; however, we can soar to a new level if we become root cause problem solvers. 

How are you bringing value to your company, adjusters, insurance agents, customers, and everyone else touched by your business?

Are you leaving money on the table? It's time to generate more money from each estimate.

The number one concern for most business owners is how to get more money out of the business. O.P. and Tim are using this new series to teach restoration companies how to increase their bottom line.

If you're going to do program work, do it right. Perspectives from a restorer and a TPA account manager.

There is skill involved in adding and evolving your restoration toolbox and you should select, employ, and understand your tools and equipment deliberately.

Figure out your ideal client, and go after them. Tim and O.P. tell you how to stop taking every fire job you're offered, and start doing the work you want to do.

Wrapping up this series, this dynamic duo talks about establishing a target, pursuing it, and figuring out what you need to start doing this year to reach that target or goal.