Columns - Articles - Page 31 | Restoration & Remediation Magazine

Garbage In, Garbage Out (Part 1) | The Intentional Restorer Vol. 3

Jon Isaacson

January 9, 2020

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Investing in internal consistency leads to better output at all levels of your organization.

Restoring Success: Lisa's New Year's Resolution

No more tacit approval.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

January 3, 2020

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Tacit approval is related to the concept of accountability; however, the result is that it is literally perceived as approved and acceptable behavior.

Meet Jon: The Intentional Restorer

December 19, 2019

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Meet the man behind R&R's newest web-exclusive column, The Intentional Restorer.

Have You Set the Bar Too Low for Customer Care? | Fresh Perspective Vol. 4

Idan Shpizear

December 19, 2019

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If your idea of excellent client care still looks like the customer service portion of the training videos at your first job, it’s time for an upgraded perspective.

HELP! Claims Review Shredded My Estimate | The Intentional Restorer Vol. 2 (with video!)

Jon Isaacson

December 12, 2019

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Thinking through our mindset and process for claim reviews to achieve better outcomes.

One Surprisingly Simple Question That Will Transform Your Business | Fresh Perspective Vol. 3

Idan Shpizear

November 21, 2019

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If you want to rise above the competition, become a leader in your industry, and inspire long-term customer commitment, you need to define what your business actually does for your clients.

Intentionally Developing People Skills | The Intentional Restorer Vol. 1 (with VIDEO!)

Leaders need to invest in developing skills to work with people if they want to be successful.

Jon Isaacson

November 7, 2019

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Understanding how to work successfully with people is a skill that every leader has to intentionally develop on a continual basis. In a tight labor market, recruiting, developing and retaining good people is essential to success.

Restoring Success: Efficiency in our Movements

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

October 31, 2019

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How often are we needlessly touching or moving something? How often do we look for something? How much time is being wasted unnecessarily in additional steps or needing something?