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Restoring Success: Creating Effective Customer Surveys

Plus, understanding and utilizing Net Promoter Scores.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

June 6, 2019

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Is your customer survey process really giving you the information you need?

Restoring Success: Your Restoration Company's Digital Content

Inspiration is Everywhere

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

May 3, 2019

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As a disclaimer, I am not formally trained or an expert in Social Media; but rather a restorer and educator who recognizes the power of the digital world in which we operate. There is great opportunity to build relationships, show your expertise, establish credibility and more if we harness the power.

Restoring Success: Developing an On-Call System

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

April 4, 2019

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There are many different on-call schedule designs that accommodate the different shapes, structures, and sizes of restoration companies.

Restoring Success: Communicating Through Color

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 7, 2019

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How much information in our daily life is actually displayed using color? In transportation alone, highways, traffic signals, pedestrian crossings and airports use color to organize information.

Restoring Success: Hiring Outside the Industry

Lisa Lavender M.T.R., M.F.S.R., M.W.R. Justin Sifford

January 31, 2019

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By taking the approach of evaluating the skills and traits of individuals that lend themselves to a successful career in restoration without industry specific experience, we can broaden our search for prospects

Restoring Success: A Truly HAPPY New Year

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

January 3, 2019

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As a leader in an organization, positive self-talk and focus on a successful vision that you control is important to your effectiveness and ability to engage the team in the thriving future ahead, the vision.

Restoring Success: It's All About Perspective

'Tis the season to calibrate your perspective meter.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

December 5, 2018

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The gift of perspective gave us the ability to focus on what’s important. It allowed us to be thankful and stay positive. I have since passed the gift of perspective meter calibration to many.

Restoring Success: Managing Job Profitability

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

November 1, 2018

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Although I believe that strong organizations are driven by something bigger than profit and rather by purpose, the fact of the matter is that at a very basic level we must be able to execute in a way that generates a profit.

Restoring Success: Departmental Best Practices Can Lead the Way

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

October 4, 2018

No Comments

Departmental level best practices give a framework for success to managers without the need to micro manage competent and engaged team members.

9/11: Forever in our Hearts & Minds as Americans & Restorers | Restoring Success

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

September 11, 2018

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This year marks the 17 years since the 9/11 Terror Attacks. As an American ... and a restorer, there are lessons to be learned on compassion and tragedy.

Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance

Contractors working and reviewing report

How Restorers Are Increasing Margins, Controlling Costs, and Scaling Smarter with AI

Pile of Documents with Occupational Safety and Health Administration OSHA

What OSHA’s Top 10 Violations Mean for the Restoration Industry

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.