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If your idea of excellent client care still looks like the customer service portion of the training videos at your first job, it’s time for an upgraded perspective.

Thinking through our mindset and process for claim reviews to achieve better outcomes.

Understanding how to work successfully with people is a skill that every leader has to intentionally develop on a continual basis. In a tight labor market, recruiting, developing and retaining good people is essential to success.

How often are we needlessly touching or moving something? How often do we look for something? How much time is being wasted unnecessarily in additional steps or needing something?

As a business owner, you have to learn to focus on the One Big Thing.

Cultivating discipline begins with changing your mentality.

The rapid developments from tools to products to software and more has not slowed. We need to be diligent and thoughtful in our investments in technology.

When instructions are not followed, bad things can happen. Find positive approaches to help the team follow instructions.

Is your customer survey process really giving you the information you need?