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Managing Your Restoration Business
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Restoring Success: Preparing for CAT Loss Response

In the words of Seneca, “Luck is what happens when preparation meets opportunity.”

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 31, 2016

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Five things to consider to be sure your business is prepared for disaster response.

Preparing to Sell your Restoration Business? New Online Series Can Help!

Learn to maximize your company's value through Exit Strategies 360's workshop series

March 24, 2016

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Why abandon tens of thousands of dollars (or more) at the closing table by not preparing?

Ask Annissa: Dealing with Nightmare Clients (Part 2)

The customer's experience during a loss is 100% your responsibility

Annissa Coy

March 23, 2016

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In this video, Annissa outlines how the customer's experience is all on you -- not the adjuster, insurance company, or anyone else involved in the process.

Honesty & Integrity: Unethical Conduct Destroys More than Business

Don't be a contractor who overpromises and under-delivers

Brady Hoggard

March 17, 2016

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It’s not enough to implement ethical principles into a business simply for show; these business morals must be ingrained in every employee and become part of your lasting business culture.

Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

Standard Operating Procedures Made Simple

Timothy E. Hull CR

March 14, 2016

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The most effective managers in business have the ability to take higher-level concepts and make them simple. And not just simple, but super simple, so any employee, regardless of their education or experience level, can understand and execute them.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

Next Gear Solutions Forms Strategic & Financial Partnership with Private Equity Firm

Serent Capital's investment aims to support Next Gear's continued growth in restoration software sector

March 10, 2016

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The investment will provide Next Gear with a strategic and capital partner to support continued growth.

Successfully Marketing Your Restoration Company on Social Media

Plus, 5 critical social media mistakes to avoid

Katie Harris

March 9, 2016

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Are you wondering “IF” you should be using social media to market your restoration business? The answer is a huge and resounding YES!

Restoring Success: 5 Steps to Balance Leadership & Technical Skills

Leaders need to find a balance between knowing the industry, and effectively leading their team

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 4, 2016

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Operators of restoration companies (many considered small businesses and/or family businesses) need to seek balance between management skills, soft skills (leadership) and technical skills.

Why Travelers Fought a Fire Claim for Invisible Smoke Damage

The First 10 Minutes: How Technicians Establish Control on CAT Loss Sites

engineer sketching a construction project

Xactimate First Pass Accuracy: Actionable Profile’s Live Guidance Reduces Rework

Submit Your New Product/Technology to R&R!

Would you like to promote a new restoration, remediation or cleaning product/technology with Restoration & Remediation? Fill out the question below to start your submission:

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.