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Home » Topics » Web Exclusive Stories

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pathogens

Selecting the Right Disinfectant for Forensic Restoration

Ensure safety and profitability during crime scene, self-cessation, hoarding cleanup, and more
Stephen Leung
May 17, 2016
One Comment
Forensic restoration professionals often find themselves engaged in work ranging from the clean-up of unsanitary dwellings to remediation after a self-cessation event.
Read More
fired

Ask Annissa: Have You Ever Been Fired from a Job?

Annissa Coy
Annissa Coy
May 11, 2016
No Comments
Wonder if Annissa has ever been fired? She reveals the answer in this video!
Read More
onboarding

Restoring Success: Are You On Board with Employee On-Boarding?

There is value in investing time and money in your restoration company's on-boarding process.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
May 6, 2016
No Comments
A person who is talented, driven, with a great attitude may not live up to their potential or worse, may not stick around, if this process is not managed proactively and deliberately.
Read More
angry customer

Ask Annissa: How Do You Handle an Upset Client?

This week, Annissa admits even she has had upset clients.
Annissa Coy
Annissa Coy
May 5, 2016
No Comments
Every contractor, even the best of the best, has dealt with an upset client.
Read More
profit margins

Ask Annissa: What is a Good Profit Margin for Contents Restoration?

Are you making enough for your work?
Annissa Coy
Annissa Coy
April 28, 2016
No Comments
Evaluate your own numbers, and find where you are missing out on profits.
Read More
mold myths

Most Common Mold Myths: Unraveling the Truth for Your Customers

ServiceMaster Restore expert survey uncovers #TheTruthAboutMold
April 28, 2016
No Comments
When it comes to mold, misinformation is all too common and it can be costly to homeowners’ health and property.
Read More
mold illness

How Many Remediation Customers are Susceptible to Mold Illness?

It's important restorers understand the health consequences some customers face in their homes.
Sanjay Gupta
April 27, 2016
No Comments
There is actually a scientific reason some people get sick from mold exposure, and understanding of that science will not only help you serve your customers more effectively, but also increase sales by addressing the needs of mold sensitized individuals.
Read More
annissa

Ask Annissa: The 4 Biggest Mistakes Restorers Can Make

Your reputation is far-reaching, so it's important to avoid these faux-pas
Annissa Coy
Annissa Coy
April 21, 2016
No Comments
The restoration industry is kind of like living in a small town. If you make a mistake, people will know it.
Read More
restorative drying

Understanding Heat Drying: The Clothes Dryer vs. The Restorative Dryer

Alan James
April 16, 2016
No Comments
In simplistic terms, the drying of a water damaged property can be compared with the drying of saturated clothes placed in a tumble dryer.
Read More
newsletters

Ask Annissa: Newsletter 101 - When & How to Send to Clients

Mailing your Client Newsletter monthly is super critical to its effectiveness.
Annissa Coy
Annissa Coy
April 14, 2016
One Comment
In this edition of Ask Annissa, she talks about how to send it {hint: not email!}, how often to send it, and other things you need to know to hit a home run.
Read More
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