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Ask Annissa: Dealing with Nightmare Clients (Part 1)

Educating your clients can help you avoid nightmare clients all together

Annissa Coy

March 16, 2016

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In this video, Annissa talks about the first of her three steps: Educate the client about your process.

10 Ways to Get the Most Out of Your Conference Experiences (with Video!)

RIA, Contractor Connection, PLR, Insights, PLRB, The Experience... Get the most bang for your buck at any show you attend

March 11, 2016

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Choosing to go to a trade show, conference, or other training opportunity not only means time away from your company, it means a monetary investment. So, it's key to get the most out of every show you attend.

Ask Annissa: Dealing with Nightmare Clients

Hint: It's not your client's fault, it's YOURS!

Annissa Coy

March 10, 2016

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This is the start of a new series! So be on the lookout for upcoming Ask Annissa columns on working effectively with clients from start to finish.

Restoring Success: 5 Steps to Balance Leadership & Technical Skills

Leaders need to find a balance between knowing the industry, and effectively leading their team

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

March 4, 2016

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Operators of restoration companies (many considered small businesses and/or family businesses) need to seek balance between management skills, soft skills (leadership) and technical skills.

Ask Annissa: Handling Catastrophe Losses (with video)

What you need to know before heading into a CAT loss situation

Annissa Coy

August 27, 2015

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As Annissa talks about over and over in her columns, communication and carefully nurturing relationships are keys to success in this arena.

Hurricane Katrina: Orchestrating a Coordinated Response

A Quick Q&A with Duraclean CEO Vince Caffarello

Michelle Blevins

August 25, 2015

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When Hurricane Katrina struck in 2005, restoration and remediation companies from around the country responded to help with recovery.

Annissa Coy

April 15, 2015

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Believe it or not, good old fashioned Dawn works wonders if the fire is not too bad.

Annissa Coy

April 10, 2015

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Porcelain dolls require several steps to clean and deodorize them.

Case Study Contest: Entries 9-12

April 7, 2015

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Check out these Case Study Contest Entries #9-12.

Case Study Contest: Entries 5-8

April 7, 2015

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Check out these Case Study Contest Entries #5-8.

How Kyle Chiasson Built 70 Locations Without Waiting for the Phone to Ring

Bed Bugs After Remediation: Are Restoration Practices Quietly Contributing to Reinfestation?

Photos from homes damaged by WUI Smoke entering stucco walls and hidden building cavities

How Wildland-Urban Interface (WUI) Smoke Enters Stucco Walls and Hidden Building Cavities

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Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.