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Home » Topics » Web Exclusive Stories

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Ask Annissa: The Homeowner Wants to Discard Something That Can be Restored – What to do?

Annissa Coy
Annissa Coy
October 3, 2014
No Comments

First off, you need to take into consideration the item and its value to the homeowner. 


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Ask Annissa: How do I Handle a Situation Where the Homeowner Wants to Clean?

In order to be able to guarantee your work for order, you must know how each and every item has been handled to ensure proper cleaning and deodorizing
Annissa Coy
Annissa Coy
September 26, 2014
No Comments

It is important that you let your homeowner know that in order to do your job, they have to let you do all of the cleaning.


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Restoring Success: How to Determine if an Additional In-House Service Makes Sense

A thorough evaluation is crucial in deciding to add services or capabilities
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
September 19, 2014
No Comments

In the restoration business, there is a tendency to constantly evaluate opportunities to expand our services and/or add to our in-house capabilities. 


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Ask Annissa: How do I Handle a Client Who Won’t Let me Remove Destroyed Items?

Annissa Coy
Annissa Coy
September 19, 2014
No Comments

You need to remember that the items that end up going on the “destroyed list” and put into a contractor bag bound for the dump are more than just “things.”


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Ask Annissa: How Can I Get Paid in Full Faster?

Annissa Coy
Annissa Coy
September 12, 2014
One Comment

If your bills are getting rejected and not paid in a timely manner, it almost always boils down to two things...


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Tips to Negotiating Claims with Adjusters

The best way to begin negotiating claims with adjusters is to begin at home, with ourselves.
Jack Dennison
September 5, 2014
No Comments

 Adjusters really take a bum rap! 


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The Daisy Chain Method: Increasing Profits and Customer Satisfaction After the Storm

Using all available resources efficiently is the most important way a company can produce the most jobs possible in heavy work volume situations
Chris Spensley
August 29, 2014
No Comments

If you’ve spent any amount of time in the water damage restoration industry, surely you are familiar with this scenario.


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Ask Annissa: How Can I Get Jobs if I’m not on a Preferred Vendor List?

Most preferred vendor programs do not cover contents - they only cover emergency mitigation and reconstruction.
Annissa Coy
Annissa Coy
August 29, 2014
No Comments

It is absolutely possible to get all the jobs you want even if you are not on a preferred vendor program. 


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Restoring Success: Receiving Your Receivables

Every collection has a twist, turn and multiple parties involved each with their own standards, processes, expectations, forms, etc.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
August 22, 2014
No Comments

 Cash flow management is a discipline that every restoration company must master.  


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Ask Annissa: A Renter Doesn’t Have Insurance – How do I Handle the Loss?

That can be a tricky situation for sure.
Annissa Coy
Annissa Coy
August 22, 2014
No Comments

The first thing you need to do is have all of your paperwork, especially the work/payment authorization, signed by the building owner as they are the insured. 


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