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Home » Topics » Web Exclusive Stories

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Ask Annissa: What is a “Rider” on an Insurance Policy and What Impact does it have?

A rider is a provision of an insurance policy that is purchased separately from the basic policy and that provides additional benefits
March 7, 2014
No Comments

At the beginning of any job, I always ask the homeowner if they have any riders on their homeowner’s policy. 


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Polar Plunge: Busted Pipes Create Flooded Mess for Kentucky Homeowner

The polar vortex wreaked havoc on a Kentucky homeowner in this case study.
February 28, 2014
No Comments

The polar vortex brought dangerously cold temperatures, large amounts of snowfall and lots of frozen and broken pipes, especially in unsuspecting areas of the country.


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Ask Annissa: A Contents Conundrum – Restoration or Destruction?

Annissa Coy
Annissa Coy
February 28, 2014
No Comments

This is one of the most common questions that I get and one of the most complicated to answer.


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Ask Annissa: How Do I Handle Sensitive Documents Damaged in a Fire Loss?

Personal papers like bills, canceled checks, credit card statements and everyday magazines have no value in the eyes of the insurance company
Annissa Coy
Annissa Coy
February 21, 2014
One Comment

What’s the best way to handle and clean personal papers in a fire loss that have been damaged by soot and also smell? The homeowner wants to keep them and won’t let me throw them away.


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Restoring Success: What the CAT Just Happened?

As we all know, in this business, sometimes you have days to get ready and sometimes minutes.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
February 7, 2014
2 Comments

Were you ready? And are you ready for the next catastrophic (CAT) event? Whether it is more frozen pipes to come, a flood or hurricane, we need to be ready. We need to be ready to handle high call volumes and respond. 


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Talking GPS: Technology for a Safer, More Efficient Business

GPS tracking is about more than just ensuring that trucks are getting to jobs in an efficient manner
Eric Fish
January 24, 2014
No Comments

“The GPS component is literally a component of a business solution.”


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How Does Your Business Measure Up?

A monthly “Key Indicator Scorecard” can help you track your business performance on a monthly basis
Brian Rosebrook
January 10, 2014
No Comments

All too often we find ourselves in the middle of the daily grind of our business. We can easily find ourselves driving our business by looking in the rear view mirror. Wouldn’t you prefer to drive your business by looking through the windshield and glancing in the rear view mirror?


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Restoring Success: Core and Shared Values

To make your shared values align with your operations, it starts with the leadership
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
January 3, 2014
No Comments

If you are a new company, this may seem like a fruitless task, but there is no better time than when you are starting out and beginning to build the organization to develop a set of shared values. 


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Talking Hoarding: The R&R Q&A

We talk hoarding with ServiceMaster Restore president Tom Coba and “Hoarders” TV personality/author/cleaner Matt Paxton
Eric Fish
November 27, 2013
One Comment

Hoarding cleanup is about a lot more than what meets the eye.


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An Open Letter to the Cleaning and Restoration Industry Regarding Recent Colorado Flooding

Introducing Boulder Flood Relief (BFR), an organization to mobilize support and provide aid in aftermath of Colorado flooding.
Raj Manickam
October 1, 2013
No Comments

The Colorado floods that you saw on the news have been described as “apocalyptic” by local residents. Boulder County and surrounding areas got about 20 inches of rain in four days - that’s roughly equivalent to getting the total annual amount of annual rainfall in less than a week!


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