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I have been in this industry for 14-plus years and I can happily say I have never negotiated or settled for anything less than payment in full for all services rendered when getting a check from an adjuster.

Personal protective equipment (PPE) is usually minimal when it comes to contents restoration. However, it all depends on what type of job it is. 

A lot of factors are taken into consideration when dealing with odor removal. 

It was a late Saturday morning. I received a phone call from a project manager, stating he was at a fire. It is very rare for a project manager to call me in need of any assistance so I immediately asked if everything was OK.  

Have a system in place to handle your logged destroyed items the exact same way on every single claim.

This is probably one of the biggest challenges of being in business - how to hire, keep, train and motivate employees.

When dealing with a contents job you need to organize everything that you do by the room.

If the adjuster is given all the necessary information and details he needs to process your invoice, he can get you paid much quicker.

It all started with a leaky air conditioner.

A frustration shared by many restorers is inventory control. You wake up one morning and all the extension cords are gone, an air mover goes missing, a dehumidifier gets left on a job site.