Years ago, while preparing a project management seminar for the Restoration Industry Association (RIA), I was asked to include a section on upselling strategies. At first I was reluctant, feeling the topic was inappropriate for the subject matter of the course. However, upon presenting the material and seeing the reaction of the audience, I recognized the need.
According to the IRS, two-thirds of all businesses fail in their first five years. One of the major reasons this happens is not from a lack of business, but from a lack of cash.
One of the toughest areas for any business can be employee retention and staffing. In the best of circumstances, employees can feel unappreciated or underpaid for their skill level.
The issue comes up during instruction quite frequently. In mold classes, water restoration seminars, fire cleanup presentations, and forensic restoration training; it is variations of the same thought. What takes precedence in our business when we run into materials that may be regulated under various health and safety standards?
Three quarters of 2017 are in the books. The final quarter is when you should be focusing on your plan for the coming year. If you didn’t already start in October, now is the time.
Fact: Infectious diseases have killed more people than all the wars in history combined. Infectious diseases have been the scourge of humanity since the advent of civilization.
If you had a large loss come in, when would you prefer to get the call? How about 11 o’clock on a Monday morning? That’s how this case study begins – with a broken fire suppression line at a major event center in Metro Detroit.
How many times have we gone into a water loss involving a hardwood floor and several months after you’ve completed the work there is now a noisy wood floor concern in the area of the water loss? As a certified wood floor inspector, I see this time after time and in many cases the water restoration professional is unaware of the characteristics of certain wood products.
Almost one year after my working career in restoration started, I was baptized by accepting a request to look at a boat fire. I had absolutely no knowledge of marine vessels, how they were constructed or what the component materials were, let alone how they react when they burn.
When done the right way, a contents line can be a major moneymaker for restoration companies. A healthy mix of good training, proper equipment, and marketing your services can help this segment of your company grow enormously and, in turn, allow you to better serve your customers in amazing ways every single day.
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