Within the Restoration Industry Association, he chairs the Independent Pricing Taskforce, co-authored accredited training content, and invented the Labor Rate Calculator that resides on the RIA’s website. His curriculum on pricing feedback and buildingcustom price lists won the RIA Patricia L. Harmon Golden Quill Award. He has also worked on the technology and services side of theindustry with DocuSketch.

Estimating and pricing is where a restoration company’s documentation either turns into money or does not, and that seam iswhere Justesen has spent his career. It is the same seam the RDC operating system is built around: the file that supports the invoice,the margin checks before billing, and a scoreboard that shows whether the standard actually held.

“I have spent my career on the two things that decide whether a restoration company makes money: what the estimate says, and whether the file backs it up. I have run a company where that was myproblem to solve, and I have spent the years since teaching other people to solve it. What Chris has builtis the piece I kept wishing existed. It is not a binder. It is a standard with an owner on every step, and it holds up on the days nobody feels like following it. I am glad to be getting in front of owners with it.” - Ben Justesen, Senior Advisor, RDC Group

“Ben has sat in the chair. He took a family business from one million to nine, sold it, ran pricing for a national network, and then spent years teaching the rest of this industry how to estimate the work correctly. Owners listen to him because he is not guessing at what the job feels like. We have taught sideby side for years, and I am excited to have him join the RDC team.” - Chris Laney, Founder, RDC Group

As a Senior Advisor, Justesen will run operating assessments, lead implementations, and carry clients through ongoing operatingsupport. RDC certifies every advisor against the same documented standards and guardrails before they work in front of a client.

About RDC Group                                                                                           

RDC Group installs a complete operating system inside restoration companies, from the phone call through collections, organizedaround five disciplines: Response, Documentation, Communication, Operating Pulse, and Financial. Delivered through an operating assessment, a 120-day implementation, and ongoing operating support, it gives an owner documented standards, defined roles, and a scoreboard, so the company runs consistently without the owner in every decision. Founded by Chris Laney. Based in Indianapolis, Indiana. More at RDCGroup.io.