Revolutionizing Contents Restoration: How AI is Reshaping Estimating and Inventory

Discover how AI is streamlining contents restoration and boosting profitability across the industry.

On this episode of Ask the Expert, we’re joined by industry experts Jason Krohn, Founder and CEO of Claims Crafters and Chad Holland, Regional Director at Paul Davis Restoration. AI is taking the industry by storm, and it is no surprise that we are adapting and utilizing this technology to our advantage. Jason and Chad discuss how you can leverage AI for contents and estimating and the potential power it can have in the future.

We discussed these key topics:

How AI has transformed the contents restoration process, enabling faster and more accurate inventory and valuation through tools like Claims Crafters' Contents IQ
Challenges companies face in handling contents restoration, such as the time-consuming and tedious nature of the manual process and how AI can help overcome these obstacles
How Paul Davis Restoration is leveraging Contents IQ to improve their contents services, including better customer experience and faster claim settlements
Why some companies have overlooked contents as part of their service offerings, and how AI can change that perspective by making the process more efficient and profitable
The potential impact of AI-powered contents tools like Contents IQ on the industry's profitability and competitive positioning, including increased transparency, speed and tailored insurance policies

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Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.