Ask the Expert

Weathering the Storm: Expert Water Damage Prevention Tips with John Otero

How to prepare for spring and summer flooding with expert advice from 1-800 WATER DAMAGE.

On this episode of Ask The Expert, we discuss preventative measures when preparing for spring and summer showers and how we can work with our customers to mitigate seasonal flooding risks. Our special guest is John Otero, Franchise Business Coach for 1-800 WATER DAMAGE, he has over 35 years of experience in the industry and driving operational excellence, education and innovation. John holds a number of IICRC Certifications and has delivered hundreds of seminars to nearly 10,000 industry professionals across the United States and Canada.

Key questions we covered:

What are the biggest water damage risks homeowners face during spring showers, and how can they prepare?
What proactive steps can homeowners and restoration professionals take to minimize flooding and water intrusion?
Once flooding occurs, what are the first critical steps in restoration to prevent long-term damage?
How is new technology improving water damage restoration, and what innovations should the industry be aware of?
How can communities and restoration experts work together to mitigate seasonal flooding risks?

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KEYWORDS: flood damage restoration water mitigation

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.