Visiting restoration companies is one of my very favorite parts of my job. Every one I’ve visited has been unique in its own way, and has practices in place that really help brand the company.

You should know what I believe before reading this article. I believe that carriers and contractors can work well together if their relationship is built on trust and a mutually accepted goal to reduce costs, both be profitable, and to provide exceptional customer service.

This Q&A between R&R Editor-in-Chief Michelle Blevins and ARS Restoration Specialists Branch Manager Kori Medeiros details the importance of establishing key relationships and emergency response plans with local businesses, and being ready to get to work at any hour.

Flood houses are valuable educational resources for restoration professionals to better understand post-disaster conditions inside building structures and receive hands-on training.