In this episode of Ask The Expert, our host Kayla McGowan, is joined by Stefan Figley, President of 1-800-Packouts, and they discussed the catastrophic flooding that hit Texas in July leaving thousands without power, homes, food, water and unfortunately several lives were lost. This episode highlights the best practices, emotional impact and the future of our flood response and restoration. 

Stefan brings over 30 years of experience in the franchise and marketing industries with a focus on brand growth and he has an extensive background in business development, marketing and operations. Stefan is a Texas native who has seen the direct impact of the most recent flooding in Kerrville, TX. This one was close to home and many of his friends and family were affected by this disaster. 

Key points of discussion include:

• Stefan shares the emotional stories of the impact on the community.
• Preparation for disasters like this are crucial, from documentation to inventory these steps help you put your safety and well-being first when a disaster strikes.
• Why homeowners should revisit and review their policies regularly.
• The emotional aspect of our work when it comes to handling sentimental or personal items after a disaster.
• While we as professionals are prepared to respond, disasters on this scale can overwhelm our resources.
• The importance of collaboration and preparation are key in supporting our communities during the recovery phase.