On this week's “Ask the Expert” we discussed Training & Trust when building a business…but also as it pertains to the customers that those on the frontlines come in contact with!
We had Stefan Figley Brand President at 1800-Packouts as our guest, and other highlights during our discussion include:
- How 1800-Packouts handles training and building trust with both employees and clients.
- What the company does for ongoing training after the initial training has ben completed.
- The importance of empathy training and hard and soft skills.
You can watch the video here or listen to the audio version of our conversation here. You can also find our show on Apple Podcasts and Spotify. Just search for Restoration & Remediation Ask the Expert, then hit Follow.