Leading contents restoration services provider, FRSTeam, has adopted KnowHow to enhance onboarding, in-field support, and training initiatives across their network of over 50 locations across North America. FRSTeam specializes in restoring contents, electronics, textiles and other personal items damaged by smoke, fire, or water loss and is made up of a network of Franchise and company store locations across the US and Canada. With KnowHow, they will provide standardized training across their locations, giving everyone on-demand access to company how-to for every department.
"We chose KnowHow because it is the most intuitive and easy-to-use platform available," said Ceilidh Hill, Director of Franchise Operations at FRSTeam. The KnowHow app provides expertise in one centralized platform, ensuring that FRSTeam's company playbook is always at their team's fingertips, and is in their preferred language. The software is designed to help franchises rapidly standardize their company's operations, enabling staff to tackle jobs quickly and professionally while eliminating costly errors.
"At FRSTeam, we recognize the difficult times our clients face when they come to us," Hill said. "Our goal is to provide a stress-free restoration process, and by partnering with KnowHow, we can enhance our team's training and support, equipping our operators with the resources they need to deliver that exceptional service.”
Since its inception, FRSTeam has remained committed to providing heartfelt care to their communities. "We are proud to partner with FRSTeam and further their vision to support and restore the lives of those they serve,” said Leighton Healey, CEO of KnowHow. “KnowHow's platform is purpose-built for the challenges faced by franchise networks like FRSTeam. We are confident that our intuitive, mobile-first app will help equip their teams with on-demand support when questions come up, while helping FRSTeam maintain its position as the market leader”.
KnowHow provides up-to-date, step-by-step guidance to employees, whether they are in the office or on-site. With hundreds of customizable restoration processes, it's never been easier for employees to access the knowledge they need to succeed in their roles.
To learn more about how KnowHow can help transform your workforce, visit tryknowhow.com.